Direct Auto Insurance 7146 East Independence Boulevard, Charlotte, NC 28227

"2 stars because the lady in office was nice. The customer service people cancelled my insurance policy 8 days early while I was switching to Progressive. Tried to contact them and they refused to answer or call back. I have had nothing but issues with all of the interactions I had to do with Direct Auto. I had to pay a $55 fine from the DMV since the call center lady Iaisha didn't know how to properly do her job nor take responsibility for her mistakes. The people in office are nice but god will the call center people and agents screw you over!!"

"Extremely satisfied. Jonah was very patient and went the extra mile to resolve my account issues. Thank you again brov."

"Kelsey was amazing and very informative. She didn’t miss out on telling me all the different discounts I was eligible for. Super friendly. I would highly recommend her to everyone I know."

"I walked into Direct Auto & Life Insurance on Independence Blvd with the intention of getting a quote for both myself and my dad. However, the experience was less than satisfactory. The lady who was working there had the door closed at 11am, so I waited until she opened it and went inside. Initially, everything seemed fine until my dad called me. When I asked the agent if I could take the call for a minute, she seemed annoyed and told me to leave the store and come back when I was ready. Despite this, I stayed and we began the quoting process. However, my dad called me again (the calls were about the quote process but since he only speaks Spanish I had to be on the phone to translate all the data), and at this point, the agent became increasingly impatient and unprofessional, ultimately inviting me to leave. I have nothing against the insurance agency but with agents like her, they will lose customers. This was a very negative experience, and I will not be returning to this location. There are plenty of other insurance agencies in the area that are willing to provide a professional service, and I would advise others to seek out those options instead."

"I hate I forgot my agents name but she was absolutely amazing!!! If i could give 100 as a rating I would. She took so much time to help me get a rate that I could afford and for that I am thankful. I hope this is linked to her in some way so she gets a chance to see this…thank you so much again!!"