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Artisan Kitchen, Bath & Iron Doors
800 Clanton Road, Charlotte, North Carolina, United States
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About the Artisan Kitchen, Bath & Iron Doors
Artisan Kitchen, Bath & Iron Doors is a premier furniture store, general contractor, and home goods store located at 800 Clanton Road in Charlotte, North Carolina. With over 16 years of experience and more than 18,000 jobs completed, our team of professionals is highly knowledgeable and dedicated to providing top-notch service.
We offer a quick turnaround time on projects, ensuring that your order is completed efficiently from the moment the contract is signed. Customer satisfaction is our top priority, and our in-house team of interior designers is available to assist with any questions and help select the best materials for your project.
At Artisan Kitchen, Bath & Iron Doors, we guarantee the lowest reasonable prices and will never compromise quality for profit. Contact us at 704-523-3939 for a free estimate and let us show you why we are the leading choice for all your home improvement needs in North and South Carolina.
Photos of Artisan Kitchen, Bath & Iron Doors
800 Clanton Rd W, Charlotte, NC 28217, United States
Opening hours of Artisan Kitchen, Bath & Iron Doors
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
10:00 - 14:00
Sunday:
Day off
Reviews of Artisan Kitchen, Bath & Iron Doors
"I recently used $39 Granite for our bathroom project. The whole experience, from selection to install was fantastic. They have great products and selections, they were professional and efficient from end to end. I highly recommend them."
"We were a little hesitant after seeing some the of reviews but this was actually the least stressful part of my kitchen reno. We went to the showroom, met Lee and picked out what we wanted (edging, sink etc). The template team came out and answered a lot of my questions. Lee let me come in and place the template on the slab to maximize capturing the variation on the quartz a few days later. A week after the template my countertops are in. The install team moved my stove in and out, we’re very careful (I was so nervous after seeing the previous review/photo) but they were really good. The seam in the center of island is almost not visible. I’m very happy with the ordering process, install and product. I researched a ton of other companies and these guys were the best on price and lead time as well."
"BEWARE!! We paid $39 Granite (aka Evergreen Homes, Inc.) to install quartz countertops and when their installer put them in, he crushed in the oven door of our brand new downdraft range. The stove still had the new stickers on it! We asked that they replace the entire range since we did not pay for a refurbished unit. I was put off for over a week and then finally told that they were making the installer pay for it and put me off on him to work out a deal. I continued to call and asked daily that the owner call me, and I never heard from him. I was told that the contract that I signed released them from any obligation to repair it but the installer would pay for the glass replacement. Since this is a downdraft unit, it has the venting system that connects underneath and vents out under the house. When my husband installed it, I contacted our salesperson, Nicole and in writing told her that the stove was permanently installed into the vent system in the floor and even offered to have it re-templeted, if needed, before the install of the granite. She responded that she had checked with Amanda, the business manager and also the templetor, Rafael and they both said that it was okay to cut it with the measurements that they had. When the installer came to put the countertops in, he said that they tried to twist the stove around, but it was bolted to the floor. When they did that, they actually used so much force that the frame underneath is now bent, and the blower vent was dented under it. There are two dents on the raised metal vent on top of the stove that looks like a hammer was used. I don't know how they did it but even the pictured knob to burner on the front panel is rubbed off of one of the burner knobs It had to have taken a lot of force to shatter the glass of the oven door. It looks like someone's knees went through it. Needless to say, it has been over 6 weeks now and I still do not have a repaired stove. I had notified them that the stove was installed permanently, and the installer still tried to move it. I consulted an attorney, but he said that although I had done my part to notify them that the stove could not be moved and would win at small claims court, the time and costs would outweigh my winning. I still have not talked to Lee Bonacum, the owner. Amanda, the business manager, turned very ugly when I continued to ask for help. I have an audio of her telling me, after I told her that $39 Granite did not take responsibility for any damage that they do in anyone's home, that "You sure weren't worried about that when you were signing the contract, were you? I will add a link to the audio conversation and pictures of the damaged stove. The installer has ordered a glass panel and that will be the most that he will do for us. Actually, he told us weeks ago that he would pick it up and take it Lowes to have it fixed. My husband uninstalled the stove and took it out to the garage to keep the shattered pieces of glass that kept falling out from damaging our new flooring. He called the day he was supposed to pick it up to tell us that he ordered the part and Lowes would send someone to put the glass in. Now, my husband will have to reinstall the entire stove and reattach all of the venting. Now I have a dented, twisted, warped, and refurbished stove that I paid $3,000.00 for and $39 granite could care less. A true testimony for a business is how well they treat their customers when they make a mistake and believe me, my story tells the tell!! I will be posting on every review that I can find for them. I see that Mr. Bonacum responds to all negative feedback with excuses but he sure has not reached out to me in this amount of time and numerous messages. No one deserves to be taken and $39 granite does not deserve to have your business!"
"We paid over $6k to this company, plus about $2500 for raw materials for their part of a bathroom remodel. The shower and backsplash installation were very problematic. The business owner engages in unethical business practices and hires poor quality subcontractors to complete the work. They have zero experience with showers or tile, and I imagine their lack of organization and communication result in problems with even the most standard jobs. I fully understand contracting jobs can have some delays and hiccups, but all of these issues together are unacceptable and resulted in significant delays that could have been avoided. Moreover, having to babysit the tile guy when he intermittently showed up for work caused me to lose a lot of time at work and to cancel a planned Valentine's day beach trip. Here's my summary of the issues: 1) The entire payment was taken hostage for over three weeks even though the deposit was supposed to be 50%. Even after recognizing the error, they did not offer to rectify. The company refused to refund the partial payment, and lied saying that this was their policy. This gave us less negotiating power regarding the next problems -- hence why the industry standard is to make the final payment AFTER the job is done correctly. 2) Shoddy tile work: Marble backsplash tiles were touching and the business owner lied again, saying that gravity causes natural variations in spacing. That is what spacers are for, I'm not an idiot, and 4 outside opinions confirmed. Several installed tiles were chipped and uneven There's even one marble mosaic tile that had a saw blade run through it. 3) Supervision and proper waterproofing: Not once did a supervisor from the company come to ensure that the tile person was upholding quality standards. A lack of oversight was a major problem because this was the only shower job they had ever done and (2) I had to take many hours away from work to look up, read, and request that standard precautions were taken to ensure proper waterproofing. This was not a one person job and that's all they sent. 4) Inexperience: I chose this company was because I THOUGHT they had experience with installing stone material. The tile installer did not have stone experience and we had a "grout crisis" when the stone started to absorb the dark grout I had chosen (the stone had not been properly sealed). I unexpectedly had to take a full day off of work to manage and hand scrub the the stained stone (which the company also did not offer to do). I was the site supervisor - I even came up with the idea of how to install the floating stone bench even though they had reassured me in the contract process that there was a plan. 5) Poor communication: The sales person provided invoices that looked like hieroglyphics, the business owner is often in China, and there were 2 more people who handled payment/management and the actual work. It was a terrible game of telephone no one had a full understanding of the plan despite me providing marked up photos indicating installation details. 5) Quote/invoice: The invoice was impossible to interpret and never clearly explained all the components of the job that were discussed. It was supposed to include a custom niche and corner shelves but those were not provided because of miscommunication and illegibility. They also charged more per square foot for the stone than we agreed upon when we chose the slab. 7) Timeline: We got our first quote from this company in December and the work was not complete for three months. All these issues, including the business owner's international travel, played a role. The tile subcontractor was completely unreliable, not showing up when he agreed to. 8) Cleanliness and stains: If I had carpet, it would be ruined. The tile man poured concrete-like material into our manicured Bermuda lawn, left bits of tile in the lawn and shrubs, and allowed plastic to float away into our neighborhood. And this dragged on for three weeks because the tile subcontractor was so unreliable and careless."
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