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Daltile Stone & Slab Center
100 Forsyth Hall Drive, Charlotte, North Carolina, United States
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About the Daltile Stone & Slab Center
Located at 100 Forsyth Hall Drive in Charlotte, North Carolina, the Daltile Stone & Slab Center is a premier destination for specialty slabs including granite, marble, quartz, and porcelain. With a wide selection of natural stone and ONE Quartz slabs, customers can create unique backsplashes, shower floors, countertops, and more. The center offers complimentary design services to assist with project planning and product selection. Highly trained experts are available to help customers choose the perfect slab for their decor, lifestyle, and budget. Additionally, the center offers XL slabs for larger projects and FlexFit slabs for seamless designs. Customers can tour a modern farmhouse for inspiration and explore Daltile's design tools for added support. With proper cleaning and maintenance, customers can enjoy the beauty and performance of their slab surfaces for decades. Whether you are a general contractor, home goods store, or simply looking for new tile and countertop products, the Daltile Stone & Slab Center in Charlotte is the perfect place to find everything you need for your next project.
Photos of Daltile Stone & Slab Center
100 Forsyth Hall Dr STE A, Charlotte, NC 28273, United States
Opening hours of Daltile Stone & Slab Center
Monday:
07:30 - 16:30
Tuesday:
07:30 - 16:30
Wednesday:
07:30 - 16:30
Thursday:
07:30 - 16:30
Friday:
07:30 - 16:30
Saturday:
10:00 - 14:00
Sunday:
Day off
Reviews of Daltile Stone & Slab Center
"Had to use Daltile with because that's who the builder required. Even though their selection was much smaller than other tile places, we had a great tile expert, Ali, and we were happy with our selections. Second time we were asked to use Dal Tile we had a woman named Kristen. She was rude from the minute we walked into the showroom. She should not be in customer service. She let us know we were unwelcome and ended our appointment as soon as she could. She couldn't be bothered even writing down a grout color to go with the tile selections. Plus she just doesn't know much about tile. I brought at least 7 pics of tile that I was interested in and none of the tiles or anything remotely similar could be found at Daltile. The selection of tile is still very basic. You can get a better quality selection from Wayfair! After we left our horrible appt, we knew we had to find better tile so we went the Tile Collection and they were AMAZING and we bought tile there. All the salespeople were friendly, helpful, and knowledgeable. The energy of the place is completely different than Daltile. AND they have the most amazing selection of tile!!! Go there!"
"Great material, wonderful people! Highly recommend!"
"You wrote a review for Daltile Stone & Slab Center 14 minutes ago 1.0 star rating10/3/2021 CONSUMERS BEWARE OF THE TAMBORA TIDE GRANITE COUNTERTOP Wholesaled by Daltile Tile Stone & Slab Company and Installed by Metro Stone and Granite (MS) I purchased the Tambora Tide Granite Countertop (TTG) that is wholesaled by Daltile Stone & Slab Company. The TTG was installed by Metro Stone and Granite(MS) as a subcontractor for my new construction home. We moved into our home on July 30, 2020. Within 17 days of closing we noticed cracks starting to form in the TTG Countertop (TTG). We immediately contacted our local home builder to report the problem. A site visit was scheduled on September 24, 2020 that included a representative from the local home builder, Daltile (sales rep), and MS. Representatives from Daltile and MS took photos and measurements of the cracks in the Tambora Tide Granite (TTG) and asked us to monitor the area. They provided us with their business cards and told us to call them updated. They assured us that they would take care of the problem. Two additional site visits were scheduled in December 2020 and March 2021. There was never any denial of responsibility nor was there any mention that the crack were natural characteristics (fissures) of the TTG. February 2021, the local home builder hired a Certified Structural Engineer to inspect my TTG countertop. The engineer provided a written Certified report starting that the TTG Countertop in my home is cracked from end to end. March 2021, I hired an Independent Certified Structural Engineer to inspect my TTG countertop. My engineer provided a written report stating that the TTG Countertop has cracked due to a manufacturer defect. Please keep in mind that an engineer can not certify a product that is outside of their certification. April 1, 2021, Daltile sent an email stating that they do not believe the granite needs to be replaced. Daltile stated that they BELIEVE the cracks are natural characteristics in exotic stone. This was he first time that we were informed that Daltile was denying responsibility. If Daltile and Metro Stone believed the cracks in the TTG Countertop were natural characteristic, why did'nt they stated that to us on the first site visit. There was no reason to waste our time with two additional site visits. The local builder refuses to replace the defective Tambora Tide Granite based on the letter that they received from Daltile sales representative on April 1, 2021. I reached out to the manger of Daltile via telephone in June 2021, to discuss the matter and offer photos and videos. He spoke with me briefly but declined my offer to send him photos and videos of the TTG. I also extended an offer for him to do a site visit but also declined that offer. Please keep in mind that I paid an additional $4K to upgrade to my granite countertop to the TT. When I spoke with the manager of Daltile he stated that there is a strong possibility that the TTG Countertop was damaged on the truck in transit to my home. However, he refuses to look at the photos or videos of the TTG. Daltile as the wholesaler of the TTG is well aware that if water is poured on a granite surface and the water dissipate underneath the surface it is a crack and not a fissure. On October 1, 2020 , I received an email reply from Daltile manager stating that Daltile believes the product to be satisfactory" He went on to say that an "Uninformed Consumer" may perceive the cracks as a defect but they are natural characteristic." It appears that Daltile is aware of Material Facts concerning the TTG but refuses to share the information with the UNIFORMED CONSUMERS. So in summary, before purchasing the TTG as an UNINFORMED CONSUMER, please know that Daltile and Metro Stone as the installer did not stand by their word. They continued to assure us that they would stand by their product only to deny responsibility after nine months. The manager of Daltile even admitted that the granite was likely damaged in transit. BUYERS BEWARE."
"They over charge for delivery . Customer has toy pay more just for delivery 4% more ."
"Really good people with amazing customer service. They work hard to win your business. I have been very pleased with Hance and the staff. Their porcelain slabs are great and we love taking customers to their warehouse."
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