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Patrick Brown: Allstate Insurance
1124 Sam Rittenberg Boulevard, Charleston, South Carolina, United States
About the Patrick Brown: Allstate Insurance
Patrick Brown: Allstate Insurance is a reputable insurance agency located at 1124 Sam Rittenberg Boulevard in Charleston, South Carolina. As a trusted Allstate provider, they offer a wide range of insurance products and services to meet the needs of individuals, families, and businesses. Whether you are looking for auto, home, life, or business insurance, their experienced team is dedicated to helping you find the best coverage options at competitive rates. With a commitment to excellent customer service and personalized attention, Patrick Brown: Allstate Insurance is the go-to agency for all your insurance needs in the Charleston area.
Photos of Patrick Brown: Allstate Insurance
1124 Sam Rittenberg Blvd Ste 7, Charleston, SC 29407, United States
Opening hours of Patrick Brown: Allstate Insurance
Monday:
08:00 - 18:30
Tuesday:
08:00 - 17:30
Wednesday:
08:00 - 17:30
Thursday:
08:00 - 17:30
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Patrick Brown: Allstate Insurance
"Saneca gave prompt customer service and has a good personality. Didnt get the runaround."
"Patrick and his staff have been wonderful. They explained the options and coverages for my home and auto policies so clearly and helped guide me to the best coverage for my needs. They are always so friendly and helpful."
"I signed up for auto insurance in June 2022. No issues at sign up, but now it is October and I go to file a windshield claim and am informed it is not covered. I was told that both liability and comp/collision cover windshield replacements at the time of pick up…. I confirmed this multiple times while sitting in the office as I was surprised that liability covered my own windshield. I can understand a misunderstanding, but I was very clear during my office visit to make sure what I heard was correct. Now when I called today, it my question / complaint was received in a very poor and unprofessional manner. One lady picks up the phone hears my issue and transfers me to another lady without telling me she is going to be transferring me. Lady #2 just defends their statement that nobody in the office would have ever said auto liability will cover a windshield all while I could hear lady #1 talking to her in the background saying I’m just wrong…. Had they been professional, heard, and empathized with my complaint I likely would not have left this review. Buyer beware, this does not seem to be the place that will actually care to take care of your needs or even help a situation go more smoothly… I should have known when I said “I want to be in good hands” and she replied “do we still say that?” and as I was in the middle of signing up the two agents kept complaining to each other about another customer that was calling to adjust their policy and was a pain in the butt all while ignoring the phone as it rang…. I have no problem paying to replace my windshield out of pocket, but when calling in to find out I would have to pay, I was met with nothing but a “we’re always right regardless of the situation” attitude rather than someone trying to reassure me that I will be taken care of when an event covered by my policy happens and that this situation was an unfortunate misunderstanding or possible mistake. All I ask for is a little empathy and admittance that people make mistakes. -Baffled Allstate customer"
"This is a review not of the specific agency, but of the roadside assistance that I get though the agency. I pay extra for roadside assistance, and last night I had to use it since my alternator died while driving on the interstate. After three separate calls to have what Allstate calls a “rescuer” sent to me (a tow truck), I finally get a call back that they can’t locate a rescuer. So then I have to secure my own tow (which I do easily and had a driver there in 20 minutes), and come out of pocket to pay for the tow (my plan was supposed to cover $150 up front). One of the other problems is each Allstate rep I talked to could barely speak English, sounded like each were from different countries, and the last woman I spoke to didn’t understand me at all, and would only reply to me with script lines. The bottom line is Allstate’s roadside service is garbage. I’ll be canceling it, and recommend that any Allstate customer steer clear of it. I’ll be seeking prompt reimbursement as well for all of my out of pocket costs that I thought I’d already paid for with my premium. Thanks for absolutely nothing Allstate Roadside."
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