Online Fence Supply

"Excellent customer service! We ordered twice from this company. Materials are top quality. There was one tiny glitch they quickly corrected. Love a company that makes it right! Highly recommend!"

"I really hate leaving small businesses negative reviews and I try to make every attempt to get things corrected before resorting to this, but this business has literally left me no choice. We ordered a fence in March and received the initial shipment pretty quick. However, when we unpacked it, we realized that they sent the incorrect fence posts. Ok, mistakes happen... but I spent the next several WEEKS trying to reach someone to get this corrected. I emailed multiple times to multiple email addresses with no response. I called many times and tried every extension with no response and "inbox full" errors. Finally, after threatening to contact the BBB and leave negative reviews, I get a call back saying that they'll send the correct parts. Waited and waited... still no parts and no follow up. So, I try multiple times (again) to contact them. Eventually, I hear back with an apology and promise to send them. The good news is - finally, six weeks after the original order, I received the replacement parts. The bad news is - they were the wrong size AGAIN! They sent me exactly the same posts that came in the original order. And, of course, there's been no response to any of my attempts to contact them. The panels we have are totally useless without the correct posts, and we've now also wasted almost two months and countless hours chasing you around for answers that we still don't have. My active duty husband took A MONTH of leave to complete this job himself and now we've had to make other arrangements with a local company to complete the job because his leave is expired. Yet, you still have our money for a nonfunctional product. This is NOT okay. Judging from other reviews, this is clearly a pattern that you guys need to get sorted. Mistakes are one thing but this is absolute thievery. You don't get to keep people's money after failing to send the correct item AND also failing to communicate. Contact me immediately with notice that I have been refunded the full amount or I am going to file a report."

"Wow! So many good things to say about this company, where should I start? Our story led us to purchase our remaining fencing from Online Fence Supply. Due to Covid-19, we could not find anymore fencing from our local suppliers. We were told that it would take up to a year to get the final portion of our fencing in. We couldn’t wait that long. We have pets that we wanted to keep contained in our backyard for safety and for our own peace of mind. We were initially at a loss, until we came across Online Fence Supply. We contacted Lucy, who represents this company. She deserves a five star ***** rating as well. We worked with her to get all our supplies that we needed to complete our final section. We initially made a mistake on the order and Lucy caught it before it got finalized. Thank you for that, Lucy. She even gave us her personal cell phone number because she knew how anxious we were to get the fencing here as fast as they could get it to us. Now that is A+ service. She emailed us when the shipment was to be sent out so we had a tracking number to stay abreast of its coming. The shipping company had our phone number and called us when the shipment was to be delivered. The shipping company deserves a 5 star ***** rating as well. If you are looking for a great fence and wonderfully made, great customer service, great delivery; this company is for you. Thank you, Lucy, and Online Fence Supply. I sent you some photos so you can see how well the fence keeps our furry family contained! Especially our Houdini cat, Bunny! Blessings."

"I'm giving them 5 stars even though I received one gate section with some scratches because they quickly agreed to compensate me and overall I am extremely happy with the quality of my fence and gates. I also received my order in a timely manner. My husband and I installed everything ourselves. The process was pretty quick and easy. Thank you Online Fence Supply...we love the way this has enhanced the look of our property."

"Chris and I are partners and I have to say that we are both satisfied with Online Fence Supply. They have always handled all issues in a timely manner. They have great support on the phones that can pretty much walk you thru any situation you come across. Talking to someone can be hard sometimes but I have learned to leave a voicemail and they will get back in touch with me usually by the end of the day. I would highly recommend this company to anyone that is looking for fencing."