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Birkenstock Feet First
1800 East Franklin Street, Chapel Hill, North Carolina, United States
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About the Birkenstock Feet First
Birkenstock Feet First is a locally owned and operated shoe store located at 1800 East Franklin Street in Chapel Hill, North Carolina. We prioritize the comfort and support of your feet, offering a curated inventory of top shoe brands such as Birkenstock, Dansko, Ugg, and more. Our knowledgeable staff is dedicated to providing exceptional quality and customer satisfaction, ensuring you find the perfect pair of shoes. We offer full-service shoe fittings and special-order options to meet your needs. Come visit us at one of our five locations across North Carolina or shop online for the best in orthopedic footwear with stylish designs. Your feet deserve the best, and we're here to make sure they get it!
Photos of Birkenstock Feet First
1800 E Franklin St, Chapel Hill, NC 27514, United States
Opening hours of Birkenstock Feet First
Monday:
10:00 - 19:00
Tuesday:
10:00 - 19:00
Wednesday:
10:00 - 19:00
Thursday:
10:00 - 19:00
Friday:
10:00 - 19:00
Saturday:
10:00 - 19:00
Sunday:
12:00 - 18:00
Reviews of Birkenstock Feet First
"Horrible customer service. We went in today and won't be coming back. We actually wanted to buy a pair of Birkenstocks but the lady behind the counter was just rude. It was odd because she seemed bothered by us just asking simple questions. Selection was limited. I understand it is a small store but they didn't even check to see if they had them in other locations"
"This is the first and last time I purchase a pair of shoes here, the manager was rude, unprofessional and disrespectful after I took back some uggs 3 weeks after the purchase date December 7 2023, because they started ripping off from the back and the sole started going bad she just assume they weren’t purchase on December and that I didn’t buy those Uggs there and on top didn’t want to do anything about it. Don’t buy Uggs from here buy directly from ugg website."
"I went in to this very small store for the first time planning to purchase at least one pair of birkenstocks. There were 2 workers and 3 other customers. I was there for a good 10 minutes, picked up a couple of options to try on. Not one word of welcome, not one acknowledgement, not one offer to assist me and not one word as I walked out. I have no need to spend my money at an establishment that does not practice courtesy."
"First time I went was an EXCELLENT experience. 5 stars, no reservations! Second time I went I worked with a different clerk who was impatient, distracted and rude. He walked away while I was still asking for color/size of shoes, and came back with wrong size, then acted like I was being unclear. I was one of only two customers in the store, and there was another employee working, so he wasn't overrun or anything. It's not a store you can shop without help (the shoes are kept in the back, so a clerk has to get your size for you), so service of clerks was really important. Store is well organized, clean, generally welcoming, and intuitive to navigate. It lost a star from me for what was probably one employees bad day."
"I went in to Birkenstock Feet First today, looking for a work shoe or boot. I’d never been in before and never owned Birkenstocks. I was surprised to see that they have many other brands in this store. I was greeted immediately and asked if I wanted assistance. The associate, Mary, was very polite and helpful. She recommended shoes based on my needs. Every shoe I pointed out she happily went in the back and brought out my size. A couple of the shoes I picked they didn’t have in my size. So she brought out a different color and said if I liked them she’d be happy to have a pair transferred from another location. I was there for quite some time and tried on around 8 pairs. Mary never got frustrated. She remained determined to help me find the right shoe. Unfortunately I have long, narrow feet with a very narrow heel and everything I tried on was too wide in the heel. I found one shoe that was perfect except that it was about a quarter inch too short and pressed into the tip of my big toe. Mary asked another associate, Reba, if that brand does half sizes. They don’t but I considered purchasing the short shoes anyway and asked about the return policy. Reba said it’s 30 days but they have to be in brand new condition to return. They can’t have been worn outside. But she said I could wear them around my house and decide if they’d work for me. But she said in my case, a shoe will stretch on the sides but not stretch to be longer, so I decided not to make a purchase in the end. My only reason for 4 stars instead of 5 is that Reba then told me that many women have narrow heels and all the shoes in their store are comfort shoes which have a very rounded heel, making it feel loose. I need very secure shoes for work and the loose feel was the reason some pairs didn’t make the cut. I might have spent less time trying so many shoes had I known to expect that. At the same time I might not have done anything different had I known. I just found it odd that in the whole experience there was no discussion about the shape of my feet or the fact that I probably should have stuck to narrow shoes. In the end, customer service was great. Mary and Reba were both polite and attentive. It was very busy while I was there (always 2-4 other customers browsing and trying on shoes). And the whole time Mary kept checking on me and asking what I thought of the pairs I’d just tried on and bringing out more that I’d just picked out. I never had to look for her, she always came to me. Lovely experience. Unfortunately they didn’t have anything that works with my feet and job requirements. I would go back if I were in the market for some comfortable everyday shoes."
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