New Balance Durham

"I vowed to never come back to this location due to the horrible customer service I experienced prior but I just needed to do a simple turn so I figured that shouldn’t be that bad but boy was I wrong. I would much rather drive to Mebane or 2 hours to Charlotte just so I won’t have to deal with the representatives at this location. I’ve definitely learned my lesson and will not return. Mark, Thanks for reaching out. I don’t have a problem with protocol and the return process. I do have a problem with the customer service that I received. I work in customer service as well and I would never talk to a customer the way that I was talked to today. I’m completely aware that each company has guidelines that they have to follow but it’s not what is said it’s how it’s said. You’re more than welcome to call or email me."

"Great shop in a great location. This is always my go to place when in the area to refresh my shoes. Most recent visit I was helped by Stefan and Jordan and they were fantastic."

"We had a great experience with Jordan. He was friendly, knowledgeable, and very helpful. Listened carefully to what my 81 year old mom needed, measured her feet, made a recommendation & ensured her fit was correct. She is so happy with her new sneakers and much more stable on her feet. Thank you Jordan!"

"I just popped in today to see about some shoes. I’m visiting from Tucson and we do not have a NB store. I have been buying the NB Fresh foam 1080s for the last 3 years and I discussed with Stef about my plantar fasciitis. He was very patient and explained that I should try a men’s shoe for the width and had me try on walking versus running shoes. Well once I described the fit, he pulled out the 880’s and my heel pain was instantly gone! He was concerned about the width so he put in an order for me for low inventory and the owner was fine with it. My visit was truly exceptional. Rarely have I received this high level of service. Stef and Josh are just great guys! Can’t wait to go back to pick up my shoes!"

"Rude staff they don’t welcome their customers; they make you feel like why you walked into the store. They are only waiting for the shift to get over and go home. And good luck returning anything - even if it is within the return policy, they will still give you an attitude. As other reviewers have suggested, I would not recommend this store either - go to a few stores down to fleet feet. I would not be surprised if new balance store eventually gets out of business because of their staff/the way they do the business. Ps. I ordered the shoes in the store, and the store manager told me they would give me a call once the shoes are arrived. Nobody called me, so after a few weeks; I had to go there to check on them, and they were still giving me an attitude why I walked into the store."