Rack Room Shoes
8411 Ikea Boulevard, Charlotte, NC 28262
Location & Phone number
8411 Ikea Blvd B, Charlotte, NC 28262, United States
About the Business
Rack Room Shoes is a popular shoe store located at 8411 Ikea Boulevard in Charlotte, North Carolina. With a wide selection of footwear for men, women, and children, Rack Room Shoes offers the latest trends and styles at affordable prices. Whether you're looking for casual sneakers, dress shoes, or athletic footwear, you're sure to find the perfect pair at Rack Room Shoes. Visit us today and experience our excellent customer service and convenient location.
Photos
Hours open
Monday:
10:00 AM - 9:00 PM
Tuesday:
10:00 AM - 9:00 PM
Wednesday:
10:00 AM - 9:00 PM
Thursday:
10:00 AM - 9:00 PM
Friday:
10:00 AM - 9:00 PM
Saturday:
10:00 AM - 9:00 PM
Sunday:
12:00 PM - 6:00 PM
Reviews
"Melissas attitude was absolutely horrible, I’m not sure if she was having a bad day or is always like this but she needs help."
"Had the worst experience here. Tried exchanging shoes that had only been worn once at work (restaurant), so obviously if I use the shoes once to work there might be dirt/food on the bottom. Store Manager Jay refused to exchange them at first because they were "too worn". So I explained that there was no damage to the shoe and they were just a bit dirty on the bottom, an EASY FIX. He made such a big deal about it and made the whole experience so UNCOMFORTABLE. After minutes of me pleading my case, he finally decided to exchange them. During the exchange process he was training someone, and kept make rude condescending comments. "Ugh I shouldn't be doing this." "Remove the shoes from my sight I can't stand to look at them." Acting like him DOING HIS JOB was doing me A FAVOR. Makes me worried for him because what is going on in your life that you have to put yourself on a pedestal at RACK ROOM SHOES and look down on people. His hair was greasy too and he looked rough so maybe he truly is going through something."
"Jay the store manager provided me excellent customer service from the moment I walked in the door, in fact the best customer service I've ever received at any shoe department and any retail clothing store in general. Even better customer service than when I went gown shopping for my wedding dress. As soon as I walked in Jay greeted me and asked me what I needed assistance with. I brought it 2 shoes that I got from Rack Room that I needed to exchange. Jay did not waste any time and called the closest store that had my size and looked online to find my sizes too. He seamlessly fixed all my problems within a few minutes and I left a very satisfied customer. Thanks Jay! You deserve a raise."
"Awesome customer service! They were having the buy 1 get one 50% off sale when I visited there. They had what I was looking for. Athough one pair I wanted but didn't need was not in my size. I can order them and have them shipped to my door and still take advantage of the sale. I will be ordering those shoes. I shall return to this location. Update: July 2021 I bought some Nike Air Maxs"
"They always have nice shoes and good deals. I bought my first pair of Skechers. They are very comfortable. Very nice staff"
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