The UPS Store,

2664 Timber Dr, Garner, NC 27529, United States

"Today I had multiple returns to Amazon. Morgan and Denise were so helpful when I asked for individual receipts for all seven of my returns. They could have been annoyed but they weren’t. Thank you guys for your help and patience."

"I received exemplary service at this UPS store in Garner, NC, from an associate named Maddie. I arrived with returns, and I thought I had all the labels I needed. I was quite wrong - there were more products than labels, and it involved a call to my partner while I was in the store to sort it out. Maddie was just phenomenal. She was super-organized and immediately assessed the problem, telling me step-by-step what needed to be done, which enabled me to quickly take care of it with my partner on the phone. She was incredibly pleasant during the entire process, succinctly and effortlessly conveying to me that I was not clueless (though I know I actually was, but she made it seem like it happens all the time and was no big deal). I am a Social Worker by profession, which is why pleasant and efficient customer service stands out to me. She was a model for what customer service should be, and I could absolutely see her doing trainings to help newer associates understand the elements of good service. I also know from experience that this reflects well on management, since the store’s manager(s) had to train her at some point, so I also want to shout out the management of this store for such a pleasant experience."

"My experience in the Garner UPS store was so very helpful! I needed copies of travel documents, scanned copies to a flash drive and pdf's sent to government entities and it was all done quickly and reasonably. RIyen took the time to help me and made look easy amid a busy day. Will definitely use again when I get back. Thank you so much!"

"Hands down, this is the best place to ship from! 10 out of 10 stars for Riyen for always being amazing to help with our crazy shipping needs - he's the best and provides kind, caring, and happy customer service. Thanks so much!"

"I love going to this UPS store in Garner NC! It is the best of the best working here! They truly want to help you and ensure you are well taken care of. I do a lot of my Amazon returns here, they always have a smile for me when I stop by! The store is super clean too!!! Big shout outs to Maddie, Emily, Morgan and Riyen- You guys are amazing! I really apprecaited Morgan and Riyen on my last visit especially- you helped me out with getting great service for my friends package as well, so they can get their issue resolved too. Above and Beyond in Customer Service for this store- I appreciate your kindness and help always!"