Simmons Nissan Inc

"My experience was a good one. Recommendations will be taken into account next time. I couldn't do all the services at this time. I just did what I needed: oil change and tire rotation."

"My wife & I have bought 5 cars from Nissan and I have the highest respect for the staff. Ctsug.Mart, Lee and Jason go out of their way to help us. No question to simple or dumb. They answer with a smile & a thank you. Keep up the great work guys. You truly have the customer service spirit."

"The service rep (I wish I could remember her name) understood my circumstances (a child heading back to college) and she worked hard to find a part you all didn’t have in stock so my daughter’s vehicle was safe to drive to and in Raleigh. Car drives great now, so thanks to the whole team."

"I purchased a 2018 Nissan Pathfinder from Simmons and I’ve just completed the free 100,000 oil change. Overall my experience with Simmons has been pleasant. Customer service has always been top notch. The only issues I have with this dealership is the waiting area for customers and the three hour wait time to complete an oil change. My family and I have purchased two Nissan vehicles from this dealership and in that time the service department waiting area has been moved to an incredibly small temporary trailer. In the time this trailer has been in place I’ve come to literally dread taking my car to be serviced. Towards the end of my 100,000 mile oil change I eventually began dropping my car off so that I didn’t have to wait in the smelly and small trailer. On top of that, I would have to wait three whole hours for a simple oil change and this is with an appointment time. I have two small children and we’d walk around the car lot because I knew they wouldn’t be able to wait the three hours inside the cramped trailer. Other than that, I did enjoy using Simmons for my oil changes, before the trailer. I’m most likely taking my Pathfinder somewhere else due to these issues. I’m giving them 4 stars for excellent customer service."

"UPDATE: I just logged a complaint with the NC DOJ, as Simmons is inspecting their own vehicles and passing faulty ones. I am pleased we took photos of this for proof. I see your reply, so you're saying that because we wanted the Rogue that night, because not available the next day, allowed for 4 bald tires? 1)The last I heard from them was that they were looking for a runner to deliver the vehicle. 2) We didn't need an NC inspection as we live in Virginia. 3.) You all said no way were you going to change out the tires, that's why we left the deal. NC state law to pass inspection is 2/32 tread on tires. They did not meet that. Simmons Nissan just tried to sell us a car with 4 bald tires. A 2021 blue Nissan Rogue. The acting general manager, Whom I told him it wouldn't pass VA inspection. He said it passed NC inspection. When I asked who did the inspection, he claimed it was them that did it. We backed out of the deal. We have bought multiple vehicles at this dealership, and we are shocked. They would have pulled a fast one on us had we not checked. We are literally jaw dropped as we have been loyal Nissan buyers for 17+ years. We had already bought 3 vehicles from that dealership."