Smitteez Cutz Barber Shop, LLC 3000 North Graham Street, Charlotte, NC 28206

"Was good until she made the pre payment for a haircut and if you have a emergency and you call 5 minutes after your appointment asking can you reschedule she says no and take your money with no service and call it a no show. Time is money but you didn’t put no time in my hair. You lose customers like this, it was way better before the prepay for a haircut which is ridiculous. You will have plenty more people with this same issue and nobody will want to come back because they will feel some type of way.. and vibes is everything in the barbershop"

"After being a long time customer (7+years), myself and my son, going every week, Smitty asked me to discontinue coming to her after she and I identified several overpayments made to her for cancelled appts. Her auto system clearly reflected 8 over payments for appts that were cancelled, within her cancellation time frame policy. I discussed this with her, she said she would only give me 1/2 my money back for an error caused by her system. I disputed this with her bc she was paid for services not rendered and I followed her cancellation policy time frame and still being penalized by being over charged 8x’s. I would advise any customer that is using her auto scheduling system, to be mindful of when you cancel your appts bc you are probably still being charged for a service. Again, I attempted to resolve this matter with her, after we both clearly saw the over charged amounts and she became upset and asked me not to return. This matter could have been easily resolved, especially after her system as well as Smitty, showed the error/over payment. After she refused to right this situation, I am out over $300 and possibly more bc we only checked the month of June.I would strongly advise any of her customers to check their accounts if they cancel their appt and your cancellation is within her time frame policy, check to ensure you were not fully charged for a service(s) that she didn’t render."

"Very detailed in her work, she goes by appointment only. She has put the effort in making those she cut happy with her services very happy & willing to come back. She's made many changes to the shop. Very comfortable environment."

"Best Barber I have had. Smittee has been cutting my hair for over 4 years and I have never had an issue. She's prompt and professional. Easy to talk to and her services are top notch."

"Smitteez is very talented and professional. She shaped my eyebrows exactly how I requested. I also like the way she cut my father's hair and he was very pleased as well. Check her out you will not regret it!"