PetSmart 6806 Parker Farm Drive, Wilmington, NC 28405

"My groomer was Tonya S. I have been coming to get my dog groomed at Petsmart for 4 years. Always the same price of 78.00… I brush my dogs hair three times a week she does not have compacted fur or mats. She tried to tell me my dog needed a FURminator when I’m getting her shaved down to a number five. I’ve never gotten my dog a FURminator! I get the same grooming EVERY TIME and NEVER had a issue! Then she tried to tell me I was being charged for malamute when I have a husky. I have AKC paperwork that states she is a husky. she tried to tell me my price is going to be almost $150 and they no longer had the Christmas special I signed up for. She was rude and her attitude was embarrassing! Don’t tell me my dog has compacted fur when you didn’t even touch her to check! I will also be filing a complaint with the manager and the BBB."

"Bree in the grooming salon is amazing! So very professional and I was extremely happy with the work she did on my dog. He looked great! I’ll definitely be returning more often and asking for her specifically"

"When there to get my Dog Bella groomed and I regret it. I was told it would be 2 or 3 hours it was 5. I asked for a teddy bear haircut with one bow and they cut off all her hair (plain hair cut or puppy cut) and gave her 2 bows behind her ears. I complained to the manager and asked her to not say anything until I pay in full and leave and she went and got the stylist so they could confront me. The situation did not get loud or anything but the fact that she did that and it could have let's me know that I will NEVER use this location again."

"They did a great job grooming our sweet Opal! We bathe and brush her regularly, but it was time for a much needed trim. The staff were all very friendly, and the service was quicker than I anticipated. I just ran errands while I waited. Opal is a 6 month old Old English Sheepdog/Poodle mix and this was her first true groom since we adopted her. We are happy our sweet girl can see clearly again and we are happy to bring her back the next time she needs a cut!"

"Took my dog to be groomed here and it was the best experience. All of the groomers were so pleasant to be around and were so welcoming. My dog has pretty bad anxiety but when I picked her up I could tell she had been well taken care of! Not only did they care for her but they groomed her perfectly, she felt clean and smelled amazing!! Absolutely wonderful job and so many thanks to Alexandra!"