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Valvoline Instant Oil Change
8315 Falls of Neuse Road, Raleigh, North Carolina 27615
About the Valvoline Instant Oil Change
Valvoline Instant Oil Change is a trusted car repair and maintenance store located at 8315 Falls of Neuse Road in Raleigh, North Carolina. Our experienced technicians provide quick and efficient oil changes to keep your vehicle running smoothly. In addition to oil changes, we offer a range of services including fluid top-ups, filter replacements, and preventative maintenance checks. Visit us today for a hassle-free and professional car care experience.
Photos of Valvoline Instant Oil Change
8315 Falls of Neuse Rd, Raleigh, NC 27615, United States
Opening hours of Valvoline Instant Oil Change
Monday:
07:30 - 19:00
Tuesday:
07:30 - 19:00
Wednesday:
07:30 - 19:00
Thursday:
07:30 - 19:00
Friday:
07:30 - 19:00
Saturday:
07:30 - 17:30
Sunday:
08:00 - 17:00
Reviews of Valvoline Instant Oil Change
"I brought my truck in today for a state inspection and an oil change. When the technician, Mil S., asked me to get out of the vehicle; I was confused why and instead of explaining to me that is the policy during a State Inspection, he snapped at me and told said something along the lines of "get back in then". After guiding me over the bay, he looked at a co-worker and proclaimed that I "refused" to get out of the truck. He then said to the same person he was "tired of entitled people". I have never been called entitled in my entire life. I tried to tell him that I wasn't refusing, I just didn't know getting out was the policy. If he would have just said, all would have been fine. If it wasn't for my company having a deal to take our trucks here, I would have left due to the awful treatment I unreservedly got, especially so early in the morning."
"I stopped in because I needed an oil change and wanted to check out the stay in your car service. The crew is very professional and they operate very efficiently. It took way less time than I expected and there was no high-pressure sales to have my blinker fluid changed. The price was higher than I expected but it's been a while and it's probably comparable to other places for full synthetic. I'll definitely be back."
"I always enjoy coming to Valvoline Instant Oil change. First, I get to stay in my car the entire time, and where this may not be for everyone having 3 kids in tow with me, it is greatly helpful. Second, I am usually "out" within 20 minutes for an oil change. Lastly, and most importantly, the staff has always been kind and helpful during each of my visits. Make sure to always look up coupons online or get a discount code."
"These guys are disorganized and confused on what’s happening. It was confusion before I even pulled into a bay just for an oil change. Too many people trying to do too many things and there’s just no flow. Prepare to freeze in your car while they try to figure out what is what. It was far from quick and not just for me. Lady next to me was done but was just waiting to be directed out. The only thing that was done under my hood was oil added and hopefully the right kind cuz who knows now. The invoice says they added washer fluid..nope! They didn’t check anything like the invoice also says. They didn’t check my tires either which were all low but invoice says they did. My car is newer and monitors the tire pressure. I got an alert shortly after leaving for that issue. I don’t have any confidence in them doing my oil change right with the right part at this point especially for the price they charge! Will not return to this location."
"Pulled up to the building in front of bay 1, got out of my car and asked one of the workers how they were doing. He walked by me like I wasn't even standing there. As he looked at my car (low to the ground) the manager of the shop told me they're not responsible for any damage. Didn't greet me. Got an instant attitude just like the first worker gave me. I said I've been coming here since the shop was new and it should be fine. All he did was look at me. I wanted to see the technician pull my car to the bay since I was told they were not responsible for damage. Then was “told” as in “I can’t have you stand there”. Needed to stand between the red bollards. So I did. A second customer pulled in next to my car. I was then “told” (not asked) to move I couldn't stand there. Felt like the military day one in boot camp. I said you just told me to stand here. Well now I'm blocking a fire exit. A walk through door. Meanwhile all eight big garage doors were wide open. It was a sunny afternoon. I mentioned to the worker I want to watch my car being driven into the bay since I was told they're not responsible for damage. As I walked to the other side of the bay I commented “you must be new here”. He then told his mechanic to get out of my car they're not inspecting it. Um. OKAY. And he left the car running. I walked over, turned it off and started chatting with customer service. They agreed to call me. Explained I don't understand the attitude from both of these individuals. She asked me what shop I was at. I asked the first individual what is the store number I was at. He told me I would have to wait he was busy, with the same attitude I received up to this point. So I walk through the bays to the front of the building to get the address. (Please review the cameras to verify my story) While I'm on the phone with customer service he shut seven of the eight overhead doors. I'm now in the lobby speaking with customer service. Was informed by them my car would be inspected and they just got off the phone with the manager. They pulled the car into the bay. 10 minutes later another technician told me the car did not pass. The windshield wipers bounce across the windshield. And the rear tires will not pass. Well, of course not. They did not like me calling customer service and they were in charge. And have an attitude of which I had no reason why. I explained the windshield wiper blades were new 6 months ago and the tires had at least 2/32 of tread left and not down to the wear bars. BTW: The way customer service rep told me I needed to do exactly what the technicians told me to do. Like I was rebelling. Again, huh? The second technician wanted to show me what he was talking about and told me to follow behind him for safety reasons. I told this gentleman I've been walking around automotive shops longer than he's been living. That struck a nerve. At this point, whatever I said was met with attitude. He went to my car and tried to explain to me tires would not I pass. I said they would pass. Then he told me he wasn't going to argue with me and they're not going pass my car. He pulled it out of the bay and parked it front of the building. I then started another chat with customer service, she asked me for the invoice number where my car failed inspection. I went to ask the technicians for that copy and none existed. Um… no record of why it did not pass? They didn't want a record for some reason. I informed customer service I don't have one they she said the shop can refuse service it's their decision. Refuse service to a customer for no reason? It’s okay to display bad attitudes to customers? Drove to another inspection station and 45 minutes later my car passed inspection. The car was in the same condition that the Valvoline shop said they would not pass it. I took pictures of my car at the business for proof I was there since I had no receipt. The area manager did call me back within a promised 2-day time period. No satisfaction on my part. This is the justified post with the well deserved one star rating."
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