PenFed Credit Union

"My husband and I have had so many issues with them. They couldn’t find the car title and said they didn’t have it. Later we find out that they had it the whole time. We get a letter saying our loan was paid off. Months later we find out we supposedly still owe them and were sent to collections. They even called asking who our car insurance was. They had no info on us. When we kept telling them about the letter we received, we kept getting “we’ll call you back” but never received a call back. Our credit score is ruined because of them."

"Somehow no matter how many telephone contacts they receive or faxes from my Homeowners Insurance policy renewed 2 months ago, they continue to send me postal mail about "no Homeowners ins""

"PenFed Credit Union is the worst so call military friendly company I have ever tried working with. Their computer systems are also down and any problems that comes it's never their fault always the system. Transfer all my account to Navy Federal."

"I just recently switched my bank account to PenFed Credit Union, because I had some issues with my previous bank. I have had such a great experience with PenFed and their customer service. I would highly recommend them to anyone looking for a reputable bank, since they have been around for 88 years."

"If you move money from your PenFed checking to PenFed savings, they hold it for 5 business days. That action makes the transaction a CD, not a savings account. Also, if you do mobile check deposit, they hold it 5 full business days, regardless if it clears beforehand. And they make zero dollars available to you on that deposit for 5 full business days. Bottomline, there are better credit unions and banks that don’t play these games and have higher rates."