North Carolina Division of Motor Vehicles

"I guess I lucked out when going to this DMV vs other people's experience. The employees I've encountered were very polite and friendly. My only complaint for this visit is the wait but I had already steeled myself for it to be horribly long and was relieved when it wasn't as long of a wait as I expected"

"Seriously, like no surprise on this one right? I arrived at 4:00pm. I figured I’d take a chance on being an end of the day no appointment person? Ok, so about 10 people are sitting waiting and an equal line is at the front desk ( unattended ) of course. For the next 30 minutes people are called up to be serviced. Not one employee to be seen. At 4:40 a customer was nice enough to mention on his way out that the customer service front desk person took the machine that gives out tickets and evaporated. After hearing that a person in front of me poked her head around to find an employee and was barked at that they were closed for the day. FYI, they really close before 4:00 pm. My partying feedback is, Dear employee, please take a piece of paper and leave a note on the front desk when leave for the day…… CLOSED FOR TODAY it would take 4 seconds and save ten people one hour of their day each. Polite respect goes a long way, a simple note or sign. Let’s see what happens next go around."

"They have a text to get in line sign, so you don’t have to stand for a really long time. so that’s nice"

"This does not represent every clerk at this location. Only one. Firstly, the clerk did not know one could renew their driver’s license (DL) six months prior to its expiration date (we were 4/6 months within this range). One may assume this would be basic knowledge for someone who processes DLs on a daily basis, but, when at the DMV, Oscar Wilde’s attributed insight, about those who assume, holds. Secondly, after showing them the earliest one can renew their DL with info on the state’s website (which they verified with two other clerks and a phone call), the clerk proceeded to unjustly give us attitude. All we wanted to do is renew our DL in a timely manner, but this cannot be done without an ordeal apparently. So be it. In the end, we got our DL renewed, but for any of you interested in renewing your DL, steel yourself."

"The gentleman in booth 6 last week was outstanding. A good sense of humor helps in this business. They had a super system for pulling in appointments. I know it is frustrating for many the NC appointment system and license/registration requirement but that is not the front line staff and offices making that call…someone higher needs to fix it."