Sonesta Simply Suites Charlotte University

"Poorly maintained, charge for parking in their own lot, had to change room because sheets were nasty, remote control did not work, and had to go to receptionist to fix, poor quality TV. Not sure how they got and maintained the sonesta brand."

"The rooms were clean and it was nice to stay after a concert since it was a little bit outside of town so we could get back to the triangle area quickly the next morning. One of the doors on the far end of the building was propped open and I alerted the front desk person and she did not seem to care very much about that. I did not feel great about my security there."

"PROS: The room is nice and clean. The employees are friendly. Nice quiet area. Bbq spot! Gym BE AWARE: There is a 100 deposit due at check-in. If you extend your stay it will be considered a new reservation with a new 100 deposit due. Not a new room but a new deposit. And I have to wait up to a week for the initial deposit t0 be returned. I don't want you t0 have the same surprise I got on my bday. Out of town with unplanned expenses could've left me in the street. Unexpected inconvenience at the very least! Not a bad place to stay though!"

"They charge $5 for parking your car in their own lot. The lobby was non-existent. Their reception desk was falling apart. The elevator felt like it was going to break down every time we took it. They tried to give us a room literally 5 feet from the reception desk. The bathtub was dirty. The AC unit made a horrible sound. The hallways stunk like cigarettes. Our door creaked so loud we thought we were gonna wake up everyone on the floor. We genuinely wanted a refund as soon as we arrived, but they do not do refunds for reserved bookings. Not really a surprise considering the overall experience."