Nail Spa 6801 Northlake Mall Drive, Charlotte, NC 28216

"If I could give them a zero and still do my review I would. Don't go to this salon if you even want to call it that. If you want to be treated like a person. I went in for a pedicure and it looked like something that my niece could of did. I dont recall the girl who did it but she young with a nose ring and a tattoo across her chest and long nails. Her attitude is HORRIBLE I asked her to clean the polish off my skin and after half a** doing it stated verbatim "I cleaned it enough" even though there was polish all around my toes on my skin. She then stated "if I clean it up anymore it will be gone" yes you're correct it will GONE off my SKIN!!! I had already paid and it wasn't like they weren't getting there money so a simple touch up isn't too much to ask for. Once I asked to speak with someone else who could better assist me I was told "everyone is busy and the manager is gone for the day". Instead of my toes being cleaned up 2 associates proceeded to try to have an arguement with me and say I don't see anything wrong with the service she gave. First off she was rude and snappy and instead of you all helping, you all decide to try to bring me out of character. This place doesn't care at all for any customer and there service is beyond unethical."

"I personally never write a lot of reviews unless necessary. I was excited due to the deal they showcased on their display. I quickly regretted it the lady kept confusing me with the pricing and tried to upgrade me and I'm so glad I didnt take her $5 upcharge the express pedicure was terrible she literally made the water placed my foot in it and put lotion on it then started painting my nails. The entire time I was furious I kept thinking $20 for this I could've done that at home. My bestfriend took the deal for $5 extra upgraded pedicure and got the same treatment as me except she had to pay $25 for her lotion and water. To make matters worse I got my nails done and the whole time I was so upset because money for services is nonrefundable. My nails were clumpy and I never in my life just wanted my service to be over with. I wanted my nails done for my gender reveal party for the next day. If it wasnt for that I wouldve went somewhere else I'm never going back to the water and lotion parlor the mall should get a better nail salon they are making Northlake look bad."

"I came here based off a recommendation. It's clean, their product selection is nice. Prices are decent. The employees were not very friendly however and the service I received was subpar to say the least. The shape of my nails was not right and the polish is spotty, my toenails were cut extremely too short and the tech that did them seemed like he didn't want to be there. Though the woman who did my nails was nice and chatty. The lighting in there is terrible so I didn't see any of the imperfections until I got home..."

"Each time I've made a visit to the salon there has been poor customer service. I asked for a specific polish and they tell you what polish is best, but it should be "what the customer wants". When I've asked for a design I was told " I don't do much designs only a little, you don't need". I will not return to this salon due to poor customer service and lack of skills. I highly encourage some customer service training in addition to continued educational classes for skill set. Never again...."

"WHY didn't I read these reviews first!? I've NEVER felt the need to complain about a simple French manicure in the probably 20 years I have been getting them. I thought they were pretty hard to screw up. But these folks found a way to screw mine up completely. Why on Earth would you glue the white tip more than halfway down the nail!!?? Not to mention the size tips you selected for my fingers were far too wide. When I tried to bring this up I was met with mumbling and "okay, okay". Clearly the technician didn't understand a word I said. Needless to say the end result was completely atrocious. This particular manicure also left my fingers extremely sore, way more than I have ever experienced. Please save yourself the time, money and trouble and AVOID AT ALL COSTS!!"