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Aqua-Tots Swim Schools Matthews
1709 Matthews Township Parkway, Matthews, North Carolina, United States
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About the Aqua-Tots Swim Schools Matthews
Aqua-Tots Swim Schools Matthews is a family-friendly institution located at 1709 Matthews Township Parkway in Matthews, North Carolina. Our indoor, 90° pool is the perfect environment for children of all abilities, from 4 months to 12 years old, to become safe and confident swimmers. With flexible class schedules, make-up lessons, and a fully stocked changing room, we strive to make swim lessons convenient for your family. Sit back and relax in our comfy red chairs in the viewing area while our team takes care of the rest.
Our dedicated team at Aqua-Tots Matthews is like a family, and we can't wait to introduce them to you. From our amazing managers to our friendly front desk staff, everyone is here to assist your family and provide you with the best Aqua-Tots experience. Our calm, confident, and certified instructors have undergone 40 hours of training to ensure that they can teach your child everything they need to know to become a safe and confident swimmer for life. Trust in our proven Aqua-Tots curriculum, trusted worldwide to teach children how to swim effectively.
Photos of Aqua-Tots Swim Schools Matthews
1709 Matthews Township Pkwy, Matthews, NC 28105, United States
Opening hours of Aqua-Tots Swim Schools Matthews
Monday:
09:00 - 20:00
Tuesday:
09:00 - 19:30
Wednesday:
09:00 - 19:30
Thursday:
09:00 - 19:30
Friday:
09:00 - 19:30
Saturday:
08:30 - 13:30
Sunday:
09:30 - 14:00
Reviews of Aqua-Tots Swim Schools Matthews
"DO NOT BRING YOUR CHILDREN TO THIS LOCATION! There is very high turnover of the instructors, which makes it difficult for the students to learn. The instructors all give varying feedback as well. But more concerning, the professionalism of this location leaves much to be desired. They rarely answer the phone, they start lessons late, they finish lessons early, they double charge for lessons, they mark students absent for a cancelled lesson resulting in no make-ups being given. This week I overheard a mother cancelling their lessons and leaving behind 14 make-ups because she was so frustrated with everything happening here. The management changed last quarter of 2023 and we were assured that things would be running more smoothly but it has only gotten worse."
"Terrible quality of service! Coaches are late, lessons are canceled without warning! You just show up and they say: your class is cancelled. There is hair and other dirt floating in the pool. Because no one takes a shower before going to the pool or even rinses their feet. There is no shower at all to wash the child after the pool. You leave the pool, take your child home and wash him there to remove the smell of chlorine. They don't respond to messages! In addition, by purchasing a subscription, they violate rights because they automatically write off money every month! and the subscription can only be canceled 30 days in advance! I did not sign any subscription agreements. This is the worst pool and I will complain! Give me back my money!!!! You don't answer my messages!"
"My children have been in these classes for about five months and it has been up and down, some instructors have no idea what they are doing, others when they only have one child because the other children don't show up they waste time instead of teaching and taking advantage and the last thing that happened tonight was my five year old son almost drowning in front of the instructor who didn't realize what was happening because she wasn't doing her job correctly, I absolutely will not take any of my children here anymore, I don't recommend place, the last few weeks they cancel my 11 year old son's classes on the same day because they don't have instructors, and they don't have make up classes. Also, there was no one I could tell about the terrible thing that happened to my son today, only the person at the front desk who told me that someone was going to call me tomorrow."
"They called me and let me know my classes for 10:30 am has been canceled because of the coach won’t be present, so I told a lady to put me in a make up classes at 12:15 pm , she told me she did , I did also received The notification schedule for 12:15 pm . Once I arrived I checked in with the lady there . I was waiting until the 12:15pm that lady start to call , my son Luka was never called , I have approached to the coach and she told me he was not on the list . I went the to the front desk and the lady told me To wait at the end line , but it was already 12:25 am and still nobody called me , i went again to the front desk and the lady says I can get into that class once it was almost finished. Total non-coordination on everyone today classes , 4 ladies and nobody could help me . 1.- How it is posible once a coach called off they just cancel a day class instead of ask or find out some other available time or make it up to the members ?? It messed up our whole Sunday morning and my baby was very Sad. 2.-If the lady could check me in once I have arrived , why I was not on the schedule for 12:15 pm , why they checked in every one every time then , what is the purpose of this ?? 3.—Why the coach I have approached earlier did not find out what’s going on since I told her I was at 12:15 pm schedule ?? 4.- Why the other girl at the front desk could never help to fix this matter ?? To get my money every month and not able to help at all your are very good , very upset with this business."
"I couldn’t get my daughter to submerge underwater, ever. Coach Brendan made her comfortable enough and had her do so and her fear went away from there on. Coach Naye puts a lot of emphasis into what she does and gave my child a lot more confidence. My daughter had anxiety with water and now she’s SO happy to go under water, float on her back and use her arms/legs, jump in the pool with assistance they’re still working on getting her to jump on her own, and she has only had 7 swimming lessons!!! It’s so worth it but aside from taking her to swimming lessons I watch what they do and try it myself with her when we go to the pool together. You never really get the same swimming instructor and at first I was bummed out about that but every swimming instructor has their own personality so now I see why it’s best that they switch instructors. They usually have 4 kids for a 30-minute session, sometimes it’s 1-3 too depending if other kids don’t show up and when it’s only 2-3 it’s even better because each kid gets more time. I got lucky one day and it was only her for an entire 30-minute session. The ice cream they have are delicious and I love how they don’t MELT so quick so it doesn’t turn into a mess in the car. They also have lollipops at the front that my daughter looks forward to after her lesson as a reward. It was easy to get make up classes. Sometimes they don’t pick up the phone but you just got to keep calling and they’ll eventually pick up or call the next day or leave a text."
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