Brace Family YMCA

"They are very nice facilities and they’re very clean. The staff is a little abrasive. I’m very hesitant about doing a review off one or even two experiences I like going to places several times to see what the average feel is. Unfortunately, because the staff has been a little bit abrasive, we’ve decided that we are going to go to a more friendly place. This is a bad review, it’s an honest one like all of my others so I don’t want people to get the bad impression that this is not a good safe, clean place to go because it is. As a very hard-working Man, I only take on monthly liabilities from places that make me feel warm and fuzzy, and make me not regret one percent signing up for the commitment! After several conversations in the way, I didn’t feel that my message was getting across to a few people that truly at their core were not paying attention or putting value to repeat business as employees and that’s a problem ! It’s only a problem that some people recognize it cannot be repaired, and people have permanently steered away from doing business with the entities that they work for! As I know, being a small business owner, myself employees will make a business and at the end of the day you can’t expect them to care as much as the people who are in charge and understand that what’s good for the goose is good for the gander ! It might be a small amount of a monthly membership fee in general terms, but that money comes out of my bank account every month like clockwork, almost down to the exact time every month ! So that’s my part and I do my part but when I show up and not just get friendly smiles, I get an attitude almost as if they’re doing something special for me. I have a big problem with that! The fact that I’m writing this review and giving the owners who I’m sure I have not had the privilege of interacting with a chance to really identify what maybe not just my experiences, but other patrons, and if it doesn’t change, then this business will suffer irreparable damage! Great facility’s just don’t even expect anywhere close to the customer service of Chick-fil-A here"

"Not enough squat racks but decent layout. More benches than Harris. Sauna is not as hot as Harris (average of ten degrees cooler) but the inside is bigger and less dingy/newer. The staff here are super nice as most locations."

"They charge a $50 registration fee and then require 30 days to cancel, when their old policy was 15 days. Why? Because give us money, that’s why. Will not be joining again next summer."

"They don't care if irresponsible members like this one parks on 2 spots at the only shady side of the parking lot on the hottest summer day at 11:45 am before they even open the pool. Shame on the YMCA on not calling the police to issue a parking violation ticket to this bad citizen. I was at gate behind the offenders and reported to the staff when they opened and they did nothing after I pointed at the owner of the car and showed the picture of the license plate and where the car was at. Shame on you."

"Used to be a great workout facility but many of the weight machines, ellipticals, and treadmills are now in disrepair (missing pieces, torn pads, etc.). Nothing seems to get fixed, but only patched with black duct tape. Not sure what’s going on, but our family is looking for other options."