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STI Turf Care Equipment
11309 Downs Road, Pineville, North Carolina, United States
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About the STI Turf Care Equipment
STI Turf Care Equipment is a reputable institution located at 11309 Downs Road in Pineville, North Carolina, United States. Specializing in providing top-quality turf care equipment, this establishment serves as a one-stop shop for all your landscaping needs. Whether you are a food service provider, general contractor, or simply looking to upgrade your equipment, STI Turf Care Equipment offers a wide range of products to suit your needs. Visit us today and experience the difference in quality and service that sets us apart from the rest.
Photos of STI Turf Care Equipment
11309 Downs Rd, Pineville, NC 28134, United States
Opening hours of STI Turf Care Equipment
Monday:
07:00 - 17:00
Tuesday:
07:00 - 17:00
Wednesday:
07:00 - 17:00
Thursday:
07:00 - 17:00
Friday:
07:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of STI Turf Care Equipment
"I dropped my Wright Stander off on Monday late in the day for a tune-up to be ready for the coming season. In the past, it has taken several weeks and sometimes months for my machine to come back. This week, it was ready by Friday morning... less than 4 days!. Cora and Kelcey provided fantastic customer service from start to finish. They both took the time throughout the week to call me and keep me informed on the progress. They were professional, courteous and truly seem to take pride in their jobs. After looking at previous 1-star reviews, I must say that, in the past, I would have concurred with the lack of service and communication that has frustrated others. However, this experience was dramatically different for me. You've got the right people in the right positions STI.... keep them there."
"I have bought 2 Toro mowers from them, along with other equipment and supplies, and attempted to have both mowers serviced there. My first was in 2018 and the service was so poor they gave me a free battery. Below is a review of my most recent service experience. Not only will I now longer use them for anything. I will actively be warning other small and large businesses of their lies and or incompetence . I dropped my Toro mower off on 8/30/23 for a new V-Belt and work on the right hydro. I was told by Cora (service clerk) that it will take 3-4 weeks to be completed. I was fine with that due the amount of mowers outside waiting ahead of me. 9/20/23 I call and leave a message for an update. No Reply. Call back 9/27. Call 2x in the am. Can't get a live person. Call 2x in afternoon and end up leaving a message. No Reply. 10/2 leave a message. No Reply 10/3 leave a message. No Reply 10/5 call back and and get Cora. She advises that my mower has not even been looked at. She tells me the manager made the decision to service aerators due to it being aerating season. I reminded her she told me it would take 3-4 weeks when it was dropped off. She apologized and said they will "get it on the lift" by 10/8. I asked why the delay and she tells me they only have 1 technician at that time. 10/11 call back 4 times and can't get Cora or a live person in service so I leave a message on the final call. No Reply 10/17 call and I'm advised Cora is not working but the rep advised me my mower HAS NOT BEEN LOOKED AT YET. Asked for a manager and was transferred to the sales manager. He could not help me and made it clear he had no interest in trying. Asked for store managers contact info. He refused and said he would send him an email to call me. I declined due to the history and requested my mower be brought up front because I was coming to pick it up. I arrived to pick the mower up. It was up front. I loaded the mower alone. Not one single employee came outside to offer assistance or to apologize."
"Was sent to STI by Honda for warranty repair on my pressure washer engine. At first was refused service because pressure washer is a craftsman with a Honda engine. After much discussion the mgr agreed to repair. After not hearing back for 5 + weeks I began to call for an update. Left 4 voicemails and never got a returned call. Finally called main # and found out unit was ready. Went to pick it up and waited at service desk for 15+ minutes but no one waited on me even though employees walked past me numerous times. Finally asked a lady at the parts desk if anyone was working in service department. She said no. Explained I was there for pickup. She was obviously annoyed by my presence but went back to get the unit. She left it in front of me and went back to her customer at the parts desk. I asked her if there was any paperwork. She said I had to pay for repair. I told her it was warranty work and she asked me for proof! I had provided that when I brought the unit in. She went and talked to manager and rudely told me I could take the unit and go. I never was rude to her but my being there clearly annoyed her. When I brought the unit in it was in brand new condition. What they gave me back was covered in mud. See picture. These people have no clue about customer service!"
"There is a lot going on here. They have irrigation and drainage products, seed and fertilizer, and a wide assortment of heavy duty mowers and related equipment. I took some pictures of my favorites."
"Technically competent and friendliest service and support for my STIHL power tools. I love my new STIHL Blower with a push button starter and use it to blow dry my Benz when its hand washed. My new STIHL hedge trimmer is an amazing improvement over older model with safety cut off of power to the blades when idle; relocation of on/off switch avoids unintended power off. The blade end has a cap that allows shrub trimming without touching the ground or landscape wall with the blade tip. SMITH TURF has Irrigation solutions and LED lighting for pond and landscaping. I am going to purchase LED lighting for rock steps under the lip overhang. For my 16K gallon Koi ponds I purchased an IONGEN system to control algae. Aquascape says it costs less than $1.00 per month to run. I got rid of expensive UV lights and still kill string algae. I am not a landscaper but I have Professional needs. My car heads for SMITH TURF every time I have a need including getting help with my string trimmer this Saturday. Shop at Golf Acres Drive, Charlotte location sharpened my reel mower blades. VERY Sharp. SMITH TURF is a great place for quality products that last years and perform well. I attached a photo of one of my waterfalls and another showing the absolute perfection of my Zoysia Emerald lawn. Thank you - The Professional Staff of SMITH TURF and IRRIGATION on Downs Road, Pineville. THEY SERVICE WHAT THEY SELL."
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