Journeys Kidz,

4325 Glenwood Avenue, Raleigh, NC 27612

"Horrible service i have gone in here within 2 weeks 3 times to see if their were other associates working and everytime i went these youngsters are on their phones sitting down behind the register. They do not acknowledge you or even offer to help. I work customer service and this location is losing money just because of their workers. Every shoe I asked for my daughters size was not available but they didnt even go to check lol. They are young why sit down at least get up when customers walk in."

"The kids and I had a great visit I usually order their shoes online so this visit was a special one they were new to the picking out shoes in store experience. We had a very helpful,knowledgeable, patient and kid friendly associate helping. He stuck with us from start to finish and still managed to help other customers. The store was clean and well organized and was up to date on sales and styles. We will definitely be making the trip again. Thank you"

"One sales associate was EXTREMELY rude to me. I had to tell her my shoe size three times because I wasn't sure. And she went on to talk very rudely to me and slowly and say to me "it isn't a trick question." And then went on a tangent about converse shoe sizes. I simply wanted to try on a pair to buy, and ended up waking out because I should not be talked to in that manner. Absolutely ridiculous! She should not be working here, if only I Got her name. She is white, an older lady and has short hair. If you see her, request a different person!"

"Woah, Michelle is the absolute worst store a manager I have ever encountered In a retail setting. She is immature, rude, combative! I went in attempting to get an exchange for shoes I had only owned for 2 months; because my right shoe had developed a small yet notacible hole. I only wore the shoes casually and never for utilitarian purposes. Not to mention I purchased the shoes from her. Very loudly and rudely she said was unable to do anything for me bc the shoes had been worn outside and the return policy states that they only take back unworn items within 30 days. She also told me that Journey's resells returns/damaged merchandise, and that she would be unable to resell the shoe I was attempting to get an exchange for. To prove her point she told me (referring to the jeans I was wearing and a baseball cap) that she would never "purchase/pay" for distressed items. Not sure how that pertained to my situation. Little did she know-that most likely she would not even be able to afford the socks I was wearing this day. Let alone my jeans. Immedeatly I called corporate and reported the situation."

"I recently visited your crabtree valley location with my family, and your "store manager" i belief her name was Michelle was just plain rude!! She had a horrible attitude and was very sarcastic towards my daughter ! I was appalled when i asked who the manager was and found out it was her! IF it weren't for your employee Dennis(young black gentelmen in his early 20's) i would of left the store immediately!! He was very helpful and super sweet not only to me but my daughter and my 14yr old son! I would of given more stars if it was based on just his service:)"