Flow MINI of Raleigh - Service

"They have improved their customer service so much in the 3 years I’ve had my mini. I just had the oil changed and they were helpful. It took a little longer than expected and than they predicted but my car looked great. They include free wash. I like knowing there are mini experts working on my car and that is has genuine mini parts. They also check over the whole car and send a video from the mechanic to let you know how everything is. I had a great experience."

"Their service dept was utterly incompetent. I was told that because I had the "wrong coils" (they weren't) my spark plugs were "rattling around in the engine". That's not a thing. When I went in, I told them it was a fuel pump issue. They charged me nearly 2 grand and didn't fix the fuel pump because they were sure that wasn't it. Their solution didn't fix anything. I later did it myself for around $600 and lo-and-behold the problem was fixed. I thought he was joking. My other mini had a service light on. I was told it was for the EAC sensor. Unfortunately, that means replacing the radiator. They were happily going to charge me another $2000 for that which. The actual problem was that my coolant was low. They wanted me to replace my entire radiator because the coolant was low. This place shouldn't work on go-carts."

"Merle is a legit advisor and communicates via text throughout the service process, which I really like. I also loved that they were able to arrange for a round trip Uber for me once I dropped off my vehicle. Other than that, I absolutely expect more from a MINI service center. The prices are outrageous. They could least have some snacks and sodas available to me before I go sell a kidney to pay for the service. And don’t even THINK about going into the sales dealership 20 minutes before closing—the receptionist they have up there on a Wednesday afternoon will make you feel like a leper—and don’t you dare use her fancy coffee machine if you’re not planning to buy a car that day…you could lose an eye. I won’t be back. I’ll drive to Wilmington and see if they’re any more hospitable."

"The service department did a great job with our Mini. Meryl took great care of us. They even called me an Uber to take me back to the dealership to pick up our vehicle. There is only one reason I didn’t give 5 STARS. It is because the newly remodeled waiting room is uncomfortable. It looks like someone went to IKEA."