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Johnson Lexus of Raleigh Service Center
5839 Capital Boulevard, Raleigh, North Carolina, United States
About the Johnson Lexus of Raleigh Service Center
Johnson Lexus of Raleigh Service Center is a top-notch car repair facility located at 5839 Capital Boulevard in Raleigh, North Carolina. Our experienced technicians are dedicated to providing exceptional service for your Lexus vehicle. Whether you need routine maintenance or major repairs, our team is here to help. Trust Johnson Lexus of Raleigh Service Center to keep your car running smoothly and efficiently.
Photos of Johnson Lexus of Raleigh Service Center
5839 Capital Blvd, Raleigh, NC 27616, United States
Opening hours of Johnson Lexus of Raleigh Service Center
Monday:
07:30 - 19:00
Tuesday:
07:30 - 19:00
Wednesday:
07:30 - 19:00
Thursday:
07:30 - 19:00
Friday:
07:30 - 19:00
Saturday:
08:00 - 17:00
Sunday:
Day off
Reviews of Johnson Lexus of Raleigh Service Center
"Hit and miss with this dealership. Pro: - large and you can get an appointment pretty quickly - nice inventory to look around - feels classy and upscale - loaner service Con: - Friendly upfront, but attitude changes real quick once you push back on something - will try to charge you for everything - slow (11:30 appointment, left at 14:09) no fault to the advisor. - expensive Recently had a $3.2k service, because they recommended new tires, brakes, etc. Once I got vehicle back, my tire sensors were faulty. Once I brought it back the following weekend, the sensors ended up kicking in as I pulled into the service center and were "working", so they wouldn't fix it. I had to record/film/pictures of my sensors going on and off every day that next week to show it was faulty. Once I came back 2 weeks later, they agreed it was dead, then tried to charge me $400 for the fix. I asked to speak with a manager who saw I spent $3.2k on a service and only then didn't charge me for the dead sensor, but made sure to mention the fault had nothing to do with the tires being replacement, it was just a "coincidence". I am happy the manager compensated the new sensor, but the entire experience left a sour taste in my mouth and I will be seeking another dealership to take my business. This is my first bad experience with a lexus dealership, so I know it's this place and not the brand. Experiences may vary, and I am sure others can vouch for a 5 star rating. Just not my day."
"Left my vehicle Saturday about 3:00-3:15 due to overheating and was told it needs a radiator but couldn’t be done til Monday 8/28/23..I received a call this morning about 8:30 to get a price quote and said it would be ready today since they started early. By 2p.m. I decided to give them a call since I hadn’t heard anything and could not get through to ANY # at the dealership. I finally emailed the rep. from the card I had and at that point was told it would not be ready and that their phones wasn’t working. Had I not reached out to them, at what point would I have been informed? I needed to find a way to work and a way to pick up my vehicle AGAIN since I was told it would be ready. I also asked for a rental the day I dropped it off but was told they couldn’t because I didn’t have a scheduled drop off. Updating the customer in a timely manner would’ve helped this situation better. (NO PHONE SERVICE and VEHICLE WON’T BE READY AS STATED!) Bad service- ⭐️"
"It was time for my 20k service. I was treated with utmost courtesy and respect. I waited in comfort, did not have a long wait and my vehicle was returned nice and clean. Afterwards, I received a follow up call to make sure my visit was satisfactory. My service consultant, Stephen Ward, always makes sure I know what’s going on. He helps to raise the level of service from satisfactory to exceptional."
"I purchased a used car and Lexus made sure everything looked brand new. They have the best sales rep and their customer service is one to be proud of. Go see Travis when you are ready for your next car!"
"These dudes are the real deal, I see why there’s so many Johnson Lexus tags around here! Steven was great and got me in my dream car that I wanted and was VERY communicative!"
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