Mr. Tire Auto Service Centers

"I'm dissatisfied with the service I received. I scheduled to have my rear brakes serviced & valve cover gasket replaced. The brakes were serviced on day 1, but the gasket work was declined. I called the first and second days and the Tech was rude asking me why was I calling & they will contact me when the work is complete. They did not call to inform me that they couldn't do the gasket work. So my car sat for 3 days and I still have to get the gasket work completed somewhere else. I believe the staff needs through training on Customer Service. & if that doesn't work replace them. I understand this isn't the first time this place has given bad service."

"Not Friendly or Inviting During a recent visit to Mr. Tire, I encountered a situation that seemed quite unwelcoming. Upon entering, I stood behind a woman being served by the desk agent. While waiting and engaged in a phone call, I noticed two other people sitting in the waiting area. At one point, the desk agent left the front desk and walked away. Meanwhile, another woman who had been seated stood up and joined the line I was in. When the agent returned, he asked the woman behind me if she had a question. After addressing her query, he returned to the first customer. I was perplexed as to why he didn't inquire about my concerns as well. While I understood that I wouldn't be immediately helped since someone was ahead of me, a simple acknowledgment would have been appreciated. The situation was confusing and seemed to lack basic customer service etiquette."

"I set up an appoint the day prior to the visit. I was told it would take about two hours for alignment and replacement of four tires. I set the appointment 150 minutes prior to my wife’s appointment with her doctor later in the day. I arrived ~15 minutes prior to the appointment time to ensure that they would have plenty of time. About 115 minutes after I dropped off the car I checked with person at the counter on the status. I was told that they had all four tires off and dismounted and that it would take another 45 minutes to complete the job. My wife had to scramble and make other transportation arrangements which had her arrive 15 minutes late for her appointment. Time commitments are very important. I expected better."

"Re-Thinking Mr.Tire. Had transmission flush 10/23 for $200. By 12/23 I have transmission fluid spraying all the way back to my rear shocks. Obviously the seal failed, but not in 2 months. It was leaking in October and the Tech said nothing. He just drained the fluid and refilled. Now to redo October work and replace gasket and filter is $650. Not happy at all. Incompetent staff or are they the typical auto repair place taking advantage of customers, particularly females."

"The staff at the Fayetteville Ave, Raleigh NC location provides superb customer service. They are very knowledgeable, extremely helpful and professional. Bill, Alex and Damian are amazing people! I will always use this location for all my car care needs because of the mentioned individuals. I highly recommend Mr. Tire and the Fayetteville Ave location."