WestgateCars.com 6409 Westgate Road, Raleigh, NC 27617

"I am exceptionally disappointed with my experience at Westgate, and I would strongly discourage anyone from buying a vehicle there. On August 1st, 2023, Eric Holmes sold me a Certified Pre-Owned (“CPO”) 2020 Ram 2500 Laramie Pickup with ~96,000 miles on it. In fact, my mother came to Westgate that same day and purchased a brand new, 2023 Ram 1500 Limited Pickup from Eric as well. Over $120,000 spent at Westgate in one day from my family… Within 3 miles of driving my CPO truck off the Westgate lot, my engine light turned on and I immediately drove back to determine what was wrong. Eric had the tech read the error code and said that it was simply a problem with the diesel particulate filter sensor and that it wouldn’t affect anything else on my truck. He said that he would have parts order the part and that he would inform me when it was ready. He also promised me a second key FOB, as I was only given one with the truck. After a few months, I followed up with Eric inquiring the status of the part. He gave me a story about how manufacturers were on strike and that parts were delayed all over the country. He said he could order and program the key, but we were still waiting on the part for the diesel emissions system. On January 3rd, I received an automated message from Westgate stating that I was due for a service interval. Eric had stopped responding to my messages, so I reached out to service to set up a time to finally get my engine light checked out. When I walked in, no one greeted me and when I did manage to get Maya’s attention, it was as if I was the biggest burden on Earth. Is this how all paying customers who spend over $100,000 are treated at Westgate? I requested to speak to a manager, and I told him the story of my engine light and that I was promised an additional key FOB. He verbally committed to covering any costs required to clear the engine light and to cover the cost of a new key. He said, “this is a good customer, we can cover it”. I was starting to believe Westgate may actually help me. The diesel tech diagnosed the problem as an issue with the diesel particulate filter sensor (same as before), and he simply erased the code without actually fixing the problem. He also left his OBD Code reader in the truck! Maya had a key cut for me but said I would have to come back in a couple days to have the FOB programmed after it had arrived. The next day, I got a text from Maya saying that the tech recommended I replace both front sway bar links and both front wheel bearings and that the $2505.78 repair was not covered by warranty. She also told me that Westgate was no longer going to cover the cost of my additional FOB and that would also cost $314.15 if I still wanted it. Within 6 months of buying a Certified Pre-Owned vehicle, I have to replace my suspension and that isn’t a pre-existing condition that Westgate neglected to inform me of. On top of that, I was sold a car that had the engine light on, and Westgate couldn’t even fix it. Is that legal, do I have a case? Within a day, my engine light flicked back on, and I am back to square 1. Also, my mom’s brand-new Ram is now leaking oil after she went in for her service interval mid-January! I wish I had never gone to Westgate in the first place. They call themselves a “dealership”, but you would have a better experience at a used car dealer on Capital considering the level of service I received and the way they honored their “Certified Pre-Owned” Warranty. Unless you enjoy being treated like used bath tissue, avoid Westgate at all costs. I would discourage every person in Raleigh from buying a vehicle at Westgate. The service was despicable, I was lied to by the sales team, management was no help, and it is clear that the culture of the entire establishment is not to put the customer first but instead to take advantage of its customers."

"I bought a used car here last month and there were some defective parts that I was not told anything about beforehand. I was not told anything about it beforehand. The staff was not bad, but I was not satisfied with the post-purchase service, to be honest."

"Paul Malanowski put us in a 2016 Hyundai Sonata that we absolutely love. He made the entire transaction a pleasure and was a joy to deal with. I would give 6 stars if I could! Will definitely go to Paul for our next car!! Thanks Paul!!"

"Service was phenomenal. I had worked with ROLF and he was very patient and genuine. I had Ubered 1 hour and 30 minutes to the dealership expecting to leave in my new vehicle the same day and things didn’t go as planned initially. ROLF drove me back home in his personal vehicle and didn’t ask for nothing in return. He also kept me updated about the process to get into my new vehicle. I returned to the dealership a week later and this time I was able to leave in my new ride thanks to his expertise and patience. He’s very honest and professional about the process and till this day he STILL check in with me to make sure I’m enjoying my ride. This man deserves to work with every customer that comes through that door. If I could I would give 10 stars. You guys please ask for ROLF I promise you won’t regret it!"

"I got the best salesman EVER!! If you go, make sure to have GEORGE as your salesman. I was in there for hours asking questions. I was always taken seriously, he was very patient and gave us good counsel. He was honest and helpful, and firm but not pushy. He‘s great! He did everything necessary to make sure we felt safe and good about buying the car. Thank you!"