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LL Flooring
9557 Chapel Hill Road, Morrisville, North Carolina, United States
About the LL Flooring
LL Flooring, located at 9557 Chapel Hill Road in Morrisville, North Carolina, is a one-stop shop for all your home improvement needs. As a furniture store, general contractor, and home goods store all in one, LL Flooring offers a wide selection of high-quality flooring options, furniture pieces, and home decor items to help you transform your space. Whether you're looking to update your floors, refresh your furniture, or simply add some new accents to your home, LL Flooring has everything you need to create the perfect living environment. Visit us today and let our knowledgeable staff assist you in finding the perfect items to suit your style and budget.
Photos of LL Flooring
9557 Chapel Hill Rd, Morrisville, NC 27560, United States
Opening hours of LL Flooring
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
10:00 - 17:00
Sunday:
11:00 - 16:00
Reviews of LL Flooring
"Thanks to Brian and his team for our wonderful LVP Flooring job!! It's beautiful!! The team was great!!"
"Very helpful staff and great selection of flooring."
"Great experience!! Brandon and Yuri were helpful...will definitely be back for my future flooring needs. Great selection and in stock options... So glad I came in."
"I had a '50 year' a floor install that was defective, 2 years in.The floor was lifting, snapping and I had holes in the room. We had problems with an inept crew on the day of install and a manager had to come to our house. It was ok for a little bit but now the problems are showing up. I was assigned a case manager and it has been like pulling teeth. FINALLY, I was assigned to Joel and his crew from Veliz Construction. When they were able to schedule they laid new plank where it was required, in a timely and efficient manner. Thanks to them our floor now looks good as new. Thank you Joel and team. Star knocked off the slow drizzle that is corporate LL Flooring's poor response. Contractors deserve 5 stars."
"For the Morrisville location. Called the store to follow up on an estimate after having someone come to my house for measurements. As soon as I provided my information, The man on the phone, who is not Tom the manager, stated that he had just called me and left a message of the quote. I advised him that I did not receive a call nor a voice mail. He stated that he looked up my info and has the quote in front of him and at that moment I can hear someone whispering. The man who is not Tom the manager, stated that "My superiors just informed me that I cannot give you the quote without flooring selection". I stated that you can pick the flooring of the sample y'all shipped out to me. He put me on a hold for a bit. He came back stated that I needed to come in the store to get my quote. My response was that you stated in the beginning that you left a voice mail of my quote, then you said if I gave you a flooring selection you would give me the quote, and now your changing it again to I have to come in to get the quote. I said that I just wanted the quote and I will come in later when I have time. His harshly rude response was, "Look lady you can either come in and get your quote or I will delete your quote and you can get F****** flooring from else where. I said that I wanted to speak to the manager where he stated he was the manager, which he is not Tom the manager. I pressed saying, you told me your superiors where telling you what to say, I want to speak to your superior. He hung up on me. I called the Raleigh location for help because I was absolutely amazed by the disrespect and wanted to ensure this guy, who isn't Tom the manager, didn't delete my quote. The Raleigh store was able to confirm that the quote was tampered with and was able to recover the quote and immediately email it to me and tell me over the phone the price. They also told me that they texted the real manager who is Tom on his personal phone to let him know what had happened and advised me that he will be in the next day. Lastly the Raleigh location was able to provide me with the Corporate customer care number. Today I called the store to talk to Tom who is the real manager to feel things out before I make the decision to call corporate. To my surprise Tom stated immediately, "there are two sides to the story" and told me to tell my side. I told him my side and at the end ask for the employees name. Tom put me on hold for a bit came back and told me, "you go ahead and tell corporate it was me". Instantly I felt that I did not matter at all. Taking the blame for someone else was deflating and not solving the situation. I gave him one last chances to give me the mans name and he refused. I called corporate explained the situation. Explained how the real manager handled it. Cannot believe how someone can treat a customer in such manner. Not only did they lose my business at one of my properties. They lost the opportunity of my business for my other properties and my referrals to other home owners. Corporate assured me that they will follow up with this complaint and keep me posted along the way. I will provide updates as they come in."
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