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Lovely Angel Nails
1286 Buck Jones Road, Raleigh, North Carolina 27606
About the Lovely Angel Nails
Lovely Angel Nails is a top-rated beauty salon located at 1286 Buck Jones Road in Raleigh, North Carolina. Our skilled technicians specialize in nail care services, including manicures, pedicures, nail enhancements, and nail art. At Lovely Angel Nails, we strive to provide a relaxing and luxurious experience for our clients, using high-quality products and the latest techniques in the industry. Whether you're looking for a simple polish change or a full set of acrylic nails, our friendly staff is dedicated to helping you look and feel your best. Book your appointment today and treat yourself to a pampering session at Lovely Angel Nails.
Photos of Lovely Angel Nails
1286 Buck Jones Rd, Raleigh, NC 27606, United States
Reviews of Lovely Angel Nails
"Wow. If I could give no stars I would. I will preface this with my past experience here, which was fine. I bought a Groupon for a mani/pedi, arrived without an appointment, got seen right away, and was given a good solid service. Tipped them $5 and went on my merry way with a good looking set of nails. So I bought the Groupon again on August 30. That day, I called to make an appointment and they said something was broken, they were closing early and would be open tomorrow, I said okay. The next day, I called at 3 pm to schedule my appointment but they were all booked, I was going out of town so I told them that I would just schedule another appointment when I got back. A week ago, I called and no answer. The number that I called then texted me, asking me when I wanted to make an appointment and for what. I said a mani/pedi because I have a Groupon. They quickly replied that they couldn't take Groupons until next week (this week currently) because they were getting a scanner. I'm not sure why they turned me away because I had gone there in the past, like I said, with a Groupon before and they just wrote down the confirmation number. So yesterday, I texted the number and scheduled an appointment for 5:30 pm today, Tuesday. I was so excited that after 3 weeks I can FINALLY get my nails done, relax a little bit, and cash in my Groupon. Boy...was I wrong. I arrive at the salon at 5:20, 10 minutes early. I walk in and there is one woman, currently working on a customer and she was the only person in the salon (the last time I was there, there were 3 workers). She asked me how she could help me and I said I have an appointment at 5:30 for a mani/pedi. She looks at me, dead in the eyes and just says "No". Stunned, I said excuse me? She replied, "You come back tomorrow". I said "No, I am busy tomorrow evening. I have been trying to get an appointment with you all for 3 weeks now and made one yesterday for this evening." She gets up, walks over to the appointment book where it clearly says a manicure and a pedicure Groupon for 5:30. She once again looks at me and says "No, you come back tomorrow". I said "No I won't come back tomorrow. It is very rude and a terrible business tactic for you to constantly push your customers away. Who was texting me? Can I have your managers or owners number or email address so I can resolve this issue?" She, I kid you not, just stopped speaking to me. The poor women in the chair getting a pedicure looked mortified, I probably ruined any chance of her having a relaxing experience. I kept on asking her, "Are you going to acknowledge me?"...no reply. I then said "Okay well I'm going to now contact Groupon and go spend my hard earned money at one of your competitors and then go online, post a picture of my bare nails explaining that you refused me service. Have a nice day." After I left, I texted the number I had been talking to and said "I just came by and was turned away from my appointment with no resolution. I am happy to contact Groupon and get my money back because I have tried to make an appointment with your business for 3 weeks." And just like the woman that I spoke to, no reply. So here I am telling you my story at Lovely Angel Nails and to beware, Groupon or no Groupon. I'll save you the picture of my bare, un-manicured nails."
"Service was okay, however I purchased a Groupon Voucher for $30 for a manicure and pedicure. Once completed I gave her voucher code. She insisted that I also tip her $15 (50%). I explained that I can tip her but it doesn’t has to be that much. She said yes it does and was upset with me. Again, she said get money out of your pocket and tip me $15. I explained it doesn’t have to be $15. She got upset and yelled at me “Don’t come back!”"
"Great customer service from the moment I called, to the time I left. Coco did my pedicure, and was extremely pleasant and paid a lot of attention to detail. I didn't have to tell or remind her to do anything (trust me, I have had some horrible experiences). Jamie I believe is the owner or person in charge, she was also very nice and welcoming! It felt good to give my business to people who appreciated having it! I will be back again!"
"Had been looking for a nail place and this one was close to my house. Elaine did an awesome job on my pedicure and I will be going back! She did a special design for Memorial Day!"
"I had called because I saw a Groupon deal. Nobody picked up and there was no voicemail. I did get a call back, however the lady I spoke with was very adamant that I come in today. When I expressed that I was interested in other time slots for tomorrow, she seemed to brush me off and interrupt me. Very poor phone etiquette. I did not book an appointment."
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