Clark Family Dentistry 680 U.S. 1, Youngsville, NC 27596

"It really bothers me to submit this review, however at this point based on the past few experiences I have had at this dentist office, this is necessary. First off, my family and I have been patients at this dentistry for at least 7 years. Dr. Clark is a good dentist and has always been professional and friendly with my interactions with her. The issue is with her front desk "office manager" Clyde. It seems that depending on the day and how he feels, will depend on how the interaction with Clyde goes. He is easily agitated and typically borderline rude and abrasive. Again, in 7 years as a patient, I have never been late for an appointment. I typically request the first available for the day as I want to get the pain over with as early as possible. Today, I had a conference call that ran longer than expected and I was 10 minutes late to my 830am appointment. Upon walking in, I said good morning as he and another associate were talking and didn't acknowledge me as I stood there waiting for them to do so. With no response to my "good morning", Clyde abrasively asked me "What's your name again"? Considering I am a long time patient and I had a 15 minute conversation with him literally the day before regarding my appointment, I was incredulous to his question. Immediately he stated that no one would be able to see me. I asked what the grace period is for being late, as most doctors offices allow at least 15 minutes of a grace period. His response was "I don't know....5 minutes maybe"? He continued, "There is no set time"..." we're a small practice so we can't accommodate any late arrivals, and the next appointment won't be for another 3 months". I apologized and acknowledged my tardiness (10 mins) explained I was late due to work, not that it mattered because he dismissed me. I realized my appeal fell upon deaf ears, so I then asked to speak with whomever was in charge. Clyde then arrogantly said loudly, " I am in charge, I am the office manager"! Keep in mind I never raise my voice in a professional setting, as I also interface with the public on a professional basis. Realizing that I was insisting on speaking with someone who could explain the office policy, he then became increasingly frustrated, and angrily asked me to leave and threatened to call the police if I didn't!! At this point I began to match his energy as I was shocked that he would take that position with me, considering I was calm and have been a patient for several years. I then encouraged him to call the police so we could explain to them what happened. He then seemed to realize he was overreacting and started to calm down.(Keep in mind there were other people and children waiting in the lobby while he was shouting at me). At this point then another associate came up to the front and asked him if HE needed help with anything??? Not once did she ask what was happening (it's a small office, so I'm pretty sure everyone heard what transpired) or offered a solution to the issue. Clyde then sat down in a huff and said "Yeah you deal with him". I then asked for the next available appointment or cancellation and was given a date and time then I left. As I stated earlier, I have had a good experience with Dr. Clark and her staff with the exception of her "office manager" for 7 years. My wife, and kids all have been patients. Considering the high cost of health care these days, if it were my small business and a long time patient was being yelled at by one of my staff members, I would definitely have a problem with that. Sadly, it seems that Dr. Clark has no control over her office, and is busy enough that she can stand to lose consistent business from a client and his entire family, as I regularly check my insurance statements and see how much they are being billed from our visits. VERY DISAPPOINTED that Dr. Clark didn't take the time to come out and see what the commotion was all about and maybe tried to provide a solution. I, nor my family will return to this practice. It's too bad, as good help is hard to find. I will not pay to be disrespected."

"I walked in this office a few years ago when I first moved here, I went for a cleaning no pain and was given a treatment plan for 8 cavities, long story short I've never had issues with cavities or bleeding of the gums until going here. I am now in the process of getting my records and moving forward with this process Please please please take caution when having major dental work done here(cavities) included. While the people are friendly, the dental care is NOT... why did I go back because no other dentist would go over her work in FEAR they'd cause more damage"

"I had the most awesome dental experience today at Clark Family Dental!! Dr Clark did two crowns and they fit perfect!! She is so gentle and she does beautiful dentistry. Dr Clark and her staff was so friendly and knowledgable, Insurance was submitted and the dental procedure was throughly explained and completed perfect!! I highly recommend Dr Clark !!!! She is the best dentist!!"

"I had my first dental appointment today with Dr. Clark…she was very gentle and thorough with her exam. My teeth are now very clean, I could not be more grateful. Her entire staff was extremely friendly and caring. I highly recommend Dr. Clark Family Dentistry, I had an incredible experience there."

"My whole family goes here including my parents, myself, and my children. My daughter has had a traumatic experience from an extraction due to an abscess from her former dentist, so I wanted a second opinion for her course of treatment and went to Dr Clark. Her and her entire staff were knowledgeable and patient with my kids, she has gentle hands and we leave here laughing and smiling every time."