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Luxury Auto Body
9222 Monroe Road, Charlotte, North Carolina, United States
About the Luxury Auto Body
Luxury Auto Body is a premier car repair institution located at 9222 Monroe Road in Charlotte, North Carolina. Specializing in servicing luxury vehicles, our highly skilled technicians are dedicated to providing top-quality repairs and exceptional customer service. Whether your vehicle needs minor cosmetic touch-ups or major collision repairs, our team is here to ensure your car is restored to its original pristine condition. Trust Luxury Auto Body to give your luxury vehicle the care and attention it deserves.
Reviews of Luxury Auto Body
"This shop is no good at ALLLL!!!! I took my suv here and got work done to it and a Front fender. So it was in September or maybe Nov anyway it took almost 2 to 3 months for him to fix it I called and called all I get the Same excuse every time I called it’ll be ready one week then that one week pass. It’ll be ready the next week etc. So it was time for my rental to be turned in and I was told the same thing each day that a part of my fender has not came in so now I had to tell him just put on my old 1 till he gets the new 1 Because I was not paying for a rental, and my car had supbosedly been have been done. That was in 2022 it’s 2024 and not yet have I got a call to come in to Get my new fender, put on So please beware, do not use him at ALLLLLL!!!!!!!! He even has bad reviews on the Better Business bureau"
"Where do I start, this is one of the most unprofessional places I have ever been too. They reach out to me about my accident, offering their services and waiving my deductible amount. This was my first wreck, but I had some familiarity with how the process should go. Duwe is the store manager I’m assuming, he was very nasty and disrespectful. I had about $1000 worth of damage to my car, after traveling about 30 miles to drop my vehicle off and pick up rental car. They then tell me I don’t have enough damage to waive my deductible. I then asked how much damage is needed to waive, duwe was being rude saying he’s not waiving the deductible because he would not make a profit and I would need to pay $250. It wasn’t the principal of paying, but the false advertising I didn’t appreciate. They had a copy of my estimate they didn’t not tell me if my damage exceed a certain amount they would wave my deductible. They advertise they will waive your deductible, they don’t advertise if you don’t have certain amount of damage it will not be waived. They had my car 25 days for $1000 worth of damage. Bailey at front desk, would assist until things went wrong her info was very misleading, so I asked to speak to the owner. It never happened! To top everything off I had water damage in my car with a terrible smell, my sunroof has never leaked. Since I received my car back we have had 3 heavy rain falls not one time did my sunroof leak. I’m VERY disappointed and I want my money back. It was very poor customer service, how things were handled and the condition my car was returned in. I still would like to hear from the owner."
"June 2018 - The service was great. Mrs. Tammie, Huey and the whole team were pleasant, attentive, and straight forward about processes and times. I was given a walk through and got to see some finished work on other vehicles. The shop was very helpful in communicating with the other drivers insurance company as they gave me the run around for weeks (even though their driver admitted fault from the beginning). Overall I'm satisfied with Luxury Auto Body. I recommend this shop. A couple of before and after pics."
"New 2019 Someone took the liberty of hitting my car in the parking garage the day after Christmas; while I was at work. No surprise the person left without doing the respectable thing. After going through the process and headache of trying to identify the vehicle, I had to bite the bullet and prepare to take care of the damages. I called the shop, Huey remembered me and my vehicle. Huey generated an estimate of repairs and I went from there. After a week of planning I arrived at the shop early Saturday morning. Huey and his team were great, they worked with me every step of the way. He responded to every message, kept me included, and kept me aware of the progress down to the paint day and what remained for assembly. Huey shared all supplemental detail prior to making any moves and I was welcome to see what he was sharing first hand. Even with it being a holiday and holiday weekend during the repair window, my vehicle was ready within the estimated time frame and she came out looking like the showroom floor. Huey and his team took the liberty of cleaning up my ride before I picked it up. What can I say, Luxury Auto Body came through once again. I felt great and very comfortable as a returning customer! As I did before I definitely recommend this shop."
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