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Keffer Collision
8214 East Independence Boulevard, Charlotte, North Carolina 28212
About the Keffer Collision
Keffer Collision is a premier car dealer and repair shop located in Charlotte, North Carolina. Our experienced team of technicians is dedicated to providing top-notch service to ensure your vehicle is back on the road in no time. Whether you need a minor repair or a complete overhaul, Keffer Collision has you covered. Visit us at 8214 East Independence Boulevard for all your car needs.
Photos of Keffer Collision
8214 E Independence Blvd, Charlotte, NC 28212, United States
Opening hours of Keffer Collision
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
Closed
Sunday:
Closed
Reviews of Keffer Collision
"Keffer Collision is the best! I was treated like a valued customer. Nicole is great at her job, and she kept me well informed. The staff and atmosphere deserves an A+!"
"Soon it will be be 9 months since my claim and I still do not have a factory hardtop replacement for my jeep (Keffer has already been paid by the insurance company). I have made numerous calls with unfulfilled promises to call back. In addition to the poor customer service, the quality of the repair was lacking. One quarter panel was refinished and the car was returned with paint on the rear passenger window. (picture attached). If you are in need of a repair, I HIGHLY recommend going to another dealership."
"Buster Bell and his team at Keffer Collison did a fantastic job on the repairs to my jeep wrangler! They are truly amazing at their job! The customer service Buster provided was incredible, even from our very first phone call he reassured me that my vehicle was in good hands the entire time! I will return to Keffer Collison for any repairs I may need in the future and I will definitely recommended them to any one I can!"
"I am extremely upset and disappointed with the service and lack of customer service I received today and throughout this 2 month process from Noel. I received a call from Noel yesterday , September 2,2021 stating my car would be ready for pick up today by lunch and he would call me at that time. I waited to reach out until 3:00pm and still received his voicemail. I called back again and asked for a manager (JQ) who I was not in. Finally Noel called back and I asked him what was the status and I was advised the car was still not ready and he tried rushing me off the line. I quickly spoke up and advised Noel that he also talked to the insurance company and advised them that my car would be ready today which made the insurance company end my rental as of today. Noel proceeded to tell me the car not being ready was out of his control and he would call me back without even addressing the rental car at all. Throughout this process Noel has oversold and under delivered in reference to communication. My biggest ask during this is that he just keep me informed as the insurance company taking care of the bill is not my company and they don’t communicate at all. I have constantly had to leave message ask for managers just to get assistance. Noel was rude and disrespectful through this entire exchange. I selected this collision shop because this is where I received excellent service when I purchased my car and assumed this was the standard through all departments. This is my second jeep and after this experience probably my last. We are all busy, overworked, and stressed during this time and it’s understandable however being rude to your customers is unacceptable. Pushing me on the back burner after two months with no empathy or compassion I believe is unacceptable."
"The staff at Keffer Collision Center were very welcoming. They were well informed about the process for insurance claims and rental pick up/returns. I was there to have my Jeep Grand Cherokee repaired from a rear end collision. Buster Bell was the service coordinator I was working with and he was absolutely fantastic!! He spoke with the insurance company, made honest recommendations for the vehicle repair and executed it perfectly. He was very kind and showed integrity throughout the entire process. He is the best! I highly recommend him and Keffer for any auto repair/body shop needs."
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