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5 Star Transmission & Total Auto Care
2830 South Main Street, Concord, North Carolina, United States
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About the 5 Star Transmission & Total Auto Care
5 Star Transmission & Total Auto Care is a premier car repair institution located at 2830 South Main Street in Concord, North Carolina, United States. Our dedicated team is committed to providing top-notch customer service, specializing in transmission and auto care services to get you back on the road quickly and safely. We are grateful for the opportunity to serve all your automotive repair needs and offer 24/7 drop-off/pickup for your convenience. Contact us today and experience the five-star treatment you deserve!
Photos of 5 Star Transmission & Total Auto Care
2830 S Main St, Concord, NC 28027, United States
Opening hours of 5 Star Transmission & Total Auto Care
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
Day off
Saturday:
Day off
Sunday:
Day off
Reviews of 5 Star Transmission & Total Auto Care
"Bottom Line Up Front - I can’t recommend this organization in good conscience. I’ll explain below. On 30 September 23 my vehicle died enroute to Charlotte. After having it towed to 5 Star Transmission and Total Auto Care, based on a quick review of highly rated transmission shops, we were able to confirm that the transmission was bad. We spoke over the phone regarding the plan to fix it as soon as they opened. The facts we were given were that due to the UAW strikes there were no available transmissions for our Honda Pilot and it wasn’t possible to tell when the issue would be resolved. She then suggested we build the transmission which would be covered by our warranty. We agreed hesitantly. After several weeks of building the transmission we became restless and began to call frequently to get updates. I say frequent because we were unable to get in touch with anyone. (This was later explained as a problem with the phone line.) We then called the Honda Service Department to see if they could complete the job faster and they were confused when we told them about the transmission shortage. Two different technicians confirmed that there was never any shortage of transmissions in Concord, Charlotte, Raleigh or any of the surrounding cities during the dates that our car was in the shop. At this point we called to have the car transferred to our local Honda Service Department and not only did they order the transmission and install it within 6 days, they also identified additional items on the car that needed to be replaced immediately. These items happened to be covered by our warranty which saved us a little more money. I’m upset that the technician we spoke to at 5 Star Transmission lied to us. That lie ended up costing us hundreds of dollars in ride share fees because my spouse and I both work in an office and we also needed to drop our kids off at school every day. I’m also upset that we were misled into believing the optimal solution for solving our problem was to build a transmission when our warranty clearly covered the purchase of a new transmission, an outcome that is obviously better for us. Because of this shop’s blatant lies and the staggering amount of money and time that they cost my family I cannot recommend that anyone use their services in good conscience."
"Dropped my suv off at night in their yard to be looked at in the morning and some low lifes cut my catalytic converter off. I hope they were drug addicts and over dosed."
"Great place. Have had transmission on my Ford Transit 350xlt replaced on a tight timeline. Have had several other large and small jobs done on my family’s vehicles and always comes through. Wayne and Donna are great to work with."
"OUR FAMILY STORY: Travel to N. Carolina on family vaca with a fam of 5. About 20mins outside of Charlotte, engine temps spike. I park van in safe place and call insurance. We have our van towed to 5-star trans as they have great reviews. Donna w/5-star Trans greets us and notices we are stressed (kids and all). She bumps us to front of line. Gets us a full diagnosis within 1.5 hrs. She gets it in the bay right away and had her mechanic (Jason [great guy by the way]) work on it from open til close (even stayed past closing to get us on the road toward home). The care for fellow humankind was almost not from this world. Almost had to pinch myself to believe how nice 5-Star Transmission treated us. They got our van fixed same day and got us home (5.5 hour drive) safely. 5-Star Transmission is second to none!"
"I needed to replace my transmission in my 2014 Ford. The car was diagnosed at a different shop and the price was quite high and I was advised to shop around. I called a few places to request a quote. When I sent my request the shop was closed. Even though they were closed Jenny called back and got the necessary information to get started on a quote. I knew right then I wanted to use this repair shop because I knew they were going to give me great customer service. And they did not disappoint First off their price was $1,500 cheaper than where I had the car diagnosed. Jenny and Donna are amazing! They are professional, knowledgeable about the service done to your car and what they informed me what I may expect in the days following my transmission replacement. They are relatable and very friendly. They kept me informed throughout the whole time they had my car. This was the best customer service I have received in a long time . Thank you so much I will definitely be returning to this shop for other repairs and maintenance."
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