The Sock Basket Asheville

"I've been going here for years, I'm a teacher and a dancer. I've had a decent experience with this place, but today's experience was appalling; I left red in the face. I came to check out the sale rack and get an idea for what they were carrying this season. I'm always interested to see what new pointe pads are out, esp since pointe is getting more difficult for me as I become older. A young woman approached me and asked if I needed any assistance, and I thanked her but declined. Her: Those are pointe shoe pads. Me: *Blink* Yes, thank you. I'm aware. Her: Do you even have pointe shoes? Me: ... Yes, I do. I explained a little bit that I was just getting older and was fascinated by the new pads, but honestly I was just info dumping to hide how flabbergasted I was. >>>> "Do you even have pointe shoes?" "

"Been taking my students to the Asheville sock basket for their pointe shoes for years. Won’t let them get them anywhere else. The staff is kind and knowledgeable and takes time to find just the right fit for each student . As a Dance Instructor it is rare to find a place I feel confident each student will get what they need, but they do at Asheville sock basket. Thank you Emily and staff for being so great !"

"I have shopped at the Sock Basket for years and always had such excellent service and selection. After spending an afternoon trying to find a jazz shoe that would work for my daughter (she has very small and thin feet) we decided to try a different style than the studio normally allows. I was worried it wouldn’t work so I asked about returning and was told “as long as it’s not worn you can bring it back”. Turns out it’s only for store credit, which I can understand. It would have been nice for the associate to make that clear, before the purchase but I understand things happen. (There was a small sign under the register but it was well below my eye level and I never saw it). I attempted to have the associate order the correct size so I could use my gift card, but I was told they were unable to order a size 13.5 off of the Bloch website. (I was told the only sizes available are an 11.5 and then a 4) I immediately went on Bloch’s website and ordered the exact same jazz shoe in the correct size and it will be here within a week. Not sure why sock basket was unable to do it but I had no trouble finding the size. The customer service was still good and most of my issues had to do with things outside of the workers hands but it was still a frustrating experience. I totally understand the reasoning for the policy in place so people won’t just use them to try on shoes then order online, but in this case I wanted to buy from them but they kept telling me it’s not available in your size. I always want to shop local but instances like this make it hard not to just go online."

"We had a much needed shopping excursion today. We headed to The Sock Basket Asheville in our hunt for the "right" pointe shoes to replace the discontinued Russian Pointe Bravas. Thanks to Kay & Traci who helped my daughter find a replacement. We needed help & they met us and fitted her. I HIGHLY recommend The Sock Basket in Asheville. Every dancer is different & has different needs for pointe shoes. They answer questions & will go the extra mile to find "the" shoes!"

"Fitting by appointment. Staff is friendly and knowledgeable. Loyal customer discounts (punch card) is a nice perk!"