Service King Collision North Tryon

"Embarrassed to say, but I have had to use these guys 3x in the past 5 years. Each time, I received compassion and efficient service. Great communication. Timely turnaround. Professional job. Highly recommend."

"Worse experience, they would not wash my vehicle, which is a company. When I picked up my car, it still had tape residue on it, and it was dirty. The manager lied, telling me they were short staffed. While standing there, a car came out of the stall after just being washed. I brought my car back several times, and my door is still not closing properly. I tried to resolve the issue but the manager had a nasty attitude. I have to take my car to another auto body repair shop to get it done right."

"Worst customer service, would not recommend anyone. On calling the store directly asked to schedule the appointment. Once I got the appointment confirmed with them, called the store to confirm the appointment. Then called them on the day of the appointment, they said they didn't get any details from the insurance and sounded like reluctant to take the car. On calling the insurance to transfer the details to the shop, insurance said they already did the day before. Then the insurance agent called the shop and got back to me saying that they are 3 weeks out for appointment and is reluctant to take the car. Finally I was without any appointment."

"Do not take your car here. Geico sent me here when my window was vandalized and at first it was great. I got text updates of the status of my car and it was back to me within a week or 2. But then I picked up my car. The side panels my of vehicle were lazily put on and sticking off the side of my vehicle, the dash board showed an error, and they left the leftover parts in my trunk. When I scheduled an apt to bring my car back to fix it, the receptionist said they didn’t have me coming in on the calendar and to bring it back the next morning. When I came back the next morning, she said she didn’t know when a technician would be in. I eventually had to leave because I was waiting for 30 minutes and had to go to work. She said a technician would call me and they never did. They then kept my car for over 3 weeks and when I picked it up, our side panel wasn’t fixed again! We picked it up today and the side panel was still not fixed. It looks and feels like they just pulled it down halfway and taped it to the side of my car! You can hear it clicking when you push on the side piece. We’re not bringing it back to fix it. I’ve been without a car for over a month. I felt like I was a mom and this shop was my child, I had to keep checking in on it. They even started to recognize my number because I would call every day for an update and every day they wouldn’t have an update or wouldn’t have written down what was actually wrong with my car, I had to keep reminding them. I have a few suggestions: - maybe create an internal calendar or let your technicians know when someone is trying to schedule an appointment with them - have another technician double check the work of a technician before sending it off - create a better customer communication or work order check list with the customer. I felt like I was the annoying one - when I should be the one annoyed- a month without my car?! Ridiculous. I’m sure they are nice people, but this shop and the training of the people are mediocre at best."

"Absolute trash and are liars! Took them over a month and some to fix my car no updates no nothing when I tried to get a some kind of status of my vehicle. When I finally received my car there was still plenty of glass in the seat and backseat from where they "supposedly worked on it" and the car still wasn't fixed to my satisfaction. The supervisor guaranteed they would fix it and he would pay for my rental until it was fixed properly only to lie and enterprise end top billing me for the extra days. When I tried to reach out to them they would not take my calls, phone constantly rings and no one ever picks up. Their work is trash and their customer service is worse! PLEASE , PLEASE TAKE YOUR BUSINESS ELSEWHERE ! I promise this is NOT THE PLACE to go."