Caliber Collision

"My experience with Calibre Collision in Pineville, NC was wonderful in every aspect. Highly recommend. I've already had several compliments by friend on how great my carv looks. I highly recommend them."

"This is the worst car repair service I've ever experienced. In September, they assessed and estimated the repair cost. In October, they took my car for repairs, kept it for three weeks, and returned it with improperly installed parts, with half of them never replaced. Initially, they claimed the misalignment of the bumper was due to using a non-original part, citing insurance policy conditions. After contacting the insurance, they confirmed the bumper was OEM, just installed crookedly. It turned out they didn't replace the bumper but charged for it. In December, they invited me for another repair, claiming all parts had arrived. While the parts were replaced, the bumper still sits crooked. They argued it's impossible to align perfectly, stating no two bumpers are alike. They insisted that if I want a proper bumper, I need to buy a new car.y brand new car was purchased from a dealer in June 2023. If possible, avoid this place at all costs!"

"One star. The phone number listed on their business cards, this website and googling it is all the same number which I have called repeatedly on a daily basis and they have never answered. Not once. This is an insurance claim and this is one of the companies my insurance works with. I'm going to let my insurance company know how completely unprofessional this branch has been. Claim was made in July, 2023. After they sent repeated text messages to call that same number they never answered. This went on for two weeks. They finally reached out to my husband by phone so he made an appointment for me. Which I kept. I was told right away that they were booked out to October. That doesn't bother me. My car is drive-able, however I asked for two separate estimates to be emailed to me and received none. They sent one to my insurance company. I asked for two. I emailed the tech who checked out my car, (he told me to), and he never got back to me. They have done nothing I requested. I asked politely if they could do these things and was told yes. They did none. From the time of my appointment to the time of this post they have not emailed or tried in an fashion to reach out to me and have never answered the phone using the number they provided. This has been my experience with this company and so this is my review."

"Avoid this shop at all cost. My issues started with a raccoon hitting my front bumper of my dodge challenger. The damage was my to severe and the car was serviceable. My main auto body shop was giving me estimated time of completion of one month. I contacted my insurance company and they recommended this shop because they claim the repairs would only take two weeks. Never making this mistake again. They lied about the repair time because it took longer than a month to complete moving up the due every time it would pass. On top of that they damaged my rear trunk claiming they didn’t know what happened to it because they did repairs to the front end. It wasn’t until later I founded out they didn’t repair all the damage just reset my check engine light tho my battery which is located in the trunk. Meaning they had to go in it and straight up lie to my face. All this place does is lie lie lie and you’re leave with more problems than when you started."

"Very unprofessional staff. Nobody knows their work. My car was in their shop for 2 weeks nobody called me once. I’ve been calling them every 2-3 days and nobody knows what’s going on and all they do is redirect my call. I also get answers like service advisor will call me and nobody did. Few times I got answers like I have to call my insurance and talk to them. Now they decide to consider it total loss. I have a new born baby and my wife has to take him to his pediatrician and every time using Uber and installing the car seat is not easy. Caliber Collision considers its so easy to just say your car is total loss and all they had to do is change 2 doors and windshield caused by the tree which fell on our car."