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Friendly Dental Group
160 Concord Commons Place Southwest, Concord, North Carolina 28027
About the Friendly Dental Group
Friendly Dental Group is a premier dental institution located in Concord, North Carolina. Our team of experienced dentists and health professionals are dedicated to providing top-notch dental care in a warm and welcoming environment. From routine cleanings to cosmetic procedures, we offer a wide range of services to meet all of your dental needs. Visit us at 160 Concord Commons Place Southwest for a friendly and professional dental experience.
Photos of Friendly Dental Group
160 Concord Commons Pl SW D1, Concord, NC 28027, United States
Opening hours of Friendly Dental Group
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
08:00 - 14:00
Saturday:
Closed
Sunday:
Closed
Reviews of Friendly Dental Group
"Poor customer service skills. They make you feel unwelcome. Then I asked for my children's x-rays, signed papers and never received files..smh"
"This is the WORST dental experience I’ve ever encountered. First they make you an appointment, you show up and they say you’re wrong even though you have an appointment card, or they call and cancel your appointment. The orthodontist is so hateful. Never kind. In and out very fast and doesn’t allow for you to ask questions. My kid left in tears and feeling so self conscious after her comments. We had a 9:00 appointment. She came walking through the front door with all her bags just arriving for the day at 9:15. They never give you the information you request and you have no clue what’s actually going on with your child’s treatment. Nobody ever seems to know what’s going on. I took my kid to a very reputable orthodontist to switch her treatment there. They told me her teeth were gorgeous and she should not still be in braces. This office kept giving us the run around and I had to demand the braces come off and to stop yanking us around. Her retainers are a messy joke and fit very uncomfortably. I hesitate to call back and try to have it fixed. Seriously do not come to this office. You will regret it. They are absolutely awful."
"Took my daughter to get a cavity filled, it turned into a full exam and cleaning and never filled her cavity. Wanted me to make another appointment after specifically explaining to them more than once the purpose of the visit. And to have the hygienist tell my daughter that chomping on ice won’t hurt her teeth! Are you kidding me? Of course it will. The front office staff was congenial, but not a good place if you actually need your problems fixed."
"This is my new dentist for my 3 kids. Setting up the appointment was not a hard task at all, done. The date of the appointment everything went smooth ladies up front greeted with a smile perfect. I guess the issues was me having surgery the following week. My 3 yr old had to get a oral surgery right he has cavities perfect I understand. The fact is the day of his first appointment it wasn’t properly explained bc the hospital was calling me for details pertaining to my surgery. Which I understand so right so when you don’t understand you call to try to understand. Which I did this issue when I called to see what all he was going to have done. I called several times left voicemails and even texted them . They called me back only one time which of course I was working not able to pick up. That was it only one call compared to numerous calls I had done to them. When I got a hold of someone meghan I think her name is. Responded with I don’t know. Now I’ve been working in customer service for about 10 or so please do not tell me or anyone you don’t know something. Please take a moment to actually read notes or ask someone else for help not simply reply I don’t know. That to me is so unprofessional and it makes it seem you and that place don’t know what your talking about. So I’m thinking to my self so who freaking knows what my son needs to get done. I called the place they referred us to get oral surgery and they also replied with I don’t know which at this point I was over all of this. My surgery date passed and I was in recovering. So I called them again and asked to speak with a manager. I spoke with crystal if I’m not mistaken. First of all you as a manager need to listen to what the customer is saying and not try to cut them off not once or twice but almost 3 times. It’s makes it seem like what they have to say is not important but what you say is. Honestly I’m just waiting for everything to be done with my sons procedure and try to find a new dentist. This place needs proper employee training because it’s not there."
"Stay away from this dentist! I strongly recommend seeking dental care elsewhere. This isn't an isolated incident – my appointments have been canceled multiple times, often just mere hours before the scheduled time. Even worse, my child's last visit to this dentist was a frustrating four months ago. Despite this long wait, we're now being told that we have to wait an additional six weeks to secure an appointment. This kind of inconsistency truly undermines their professional integrity."
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