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"I have been a loyal customer since 2016 and have never had any issues. I generally go to N. Tryon but bc I moved to south Charlotte I would try the south Tryon location. I got my hair braided on 12/11. By 12/14 my entire back row had slipped out. I was told it was bc my hair was shorter in the back. The back row was put back in and I asked about the parting again bc it was all different shapes and sizes. She said the front was fine. 2 weeks later and my entire back is gone again and front has started to fall out. I waisted over $300 on these braids that didn’t last but 3 weeks."

"I've been a regular for some time now. I usually go to the North Tryon Salon because I know I'm going to get exactly what I'm looking for. I paid $25 deposit and then had to pay a $40 deposit......resulting in $65 for deposit and I have the proof in my bank statement. My hairstyle was $300 + $15 for shampoo + &50 for length = $365 - the $40. My cost was $325!. I told the girls how I wore my braids, there was a picture on the wall. They preceded braiding my with a part making the front go to the sides. They didn't ask if I wanted a "part". North Tryon takes the necessary time to find out exactly what I want. I am very, very disappointed. I absolutely love Bignon's and I don't want to change where I get my braids done. I guess from now on, I will make sure I go to the North Tryon Salon to guarantee my hair will be like I want. Hopefully, the South Salon will pay a little more attention to the wishes of their customers."

"I hesitated writing this b/c I don't usually do reviews- but after going to Bignon's for the last 6 years this last visit broke my heart & has me looking for a new salon. I was booked with a newly hired stylist that didn't know the technique for kinky twists - so the front twists were uneven and very amateur looking. So i submitted a complaint to management the same day via their website & management claimed they never received it. Then weeks later when i finally was able to speak to the management i was dismissed- b/c I kept the $200+ style I paid for; ON TOP OF THAT the stylist actually lied and said i was prejudiced against "african americans" doing my hair. I couldn't believe that she attacked my character just b/c she wasn't professional enough to take constructive criticism.... That blew my mind. So I hope the next persons visit is better than mine."

"This was the worse first experience ever I’m never going back. I called early in the morning for an appointment at 2:30 for some Havana twist. On the phone with the manager I was quoted $200. So I said okay cool I’ll be there at 2:30. So when I arrived on time to be exact I informed the girl that was at the front. She took her sweet everlasting time. It took two people to checkout one person? So then I finally sat down about 10 mins later. Then they wanted to play who gone do my hair for another 10 mins. The girl didn’t start my hair until 3 pm.Then she came showing me the different sizes of braids I said do the size price I was quoted which was $200. She then said okay. So then she started doing my hair and I’m sitting there watching her in the mirror she making my parts all big and spaced out so I said what are you doing ? This not how I wanted. So then on top of that I had to be to work and I was told 4 hours ended up staying there for almost 7. Then it was time to pay and they gone try to charge me $230 when the back of my head is way different from my front. I will never go back. I’m very dissatisfied"

"Hello I have been coming to Bignon’s for 2 years. They did my hair in knotless braids, box braids & now I’m doing tree braids. I truly enjoyed the different styles. Especially the tree braids by Kristy is my favorite style. My hair styles usually last 6 - 8 weeks. Here are some photos of my different styles."