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PAINT Nail Bar - Lake Norman
8712 Lindholm Drive, Huntersville, North Carolina, United States
About the PAINT Nail Bar - Lake Norman
PAINT Nail Bar - Lake Norman is a luxurious beauty salon and spa located at 8712 Lindholm Drive in Huntersville, North Carolina. Our expert staff offers top-notch services including nail care, hair care, and spa treatments in a relaxing and upscale environment. Whether you're looking to pamper yourself with a manicure, pedicure, or massage, or simply want to shop for high-quality beauty products, PAINT Nail Bar is the perfect destination for all your beauty needs. Visit us today and indulge in a day of self-care and relaxation.
Photos of PAINT Nail Bar - Lake Norman
8712 Lindholm Dr Suite B, Huntersville, NC 28078, United States
Opening hours of PAINT Nail Bar - Lake Norman
Monday:
09:00 - 19:00
Tuesday:
09:00 - 19:00
Wednesday:
09:00 - 19:00
Thursday:
09:00 - 19:00
Friday:
09:00 - 19:00
Saturday:
09:00 - 17:00
Sunday:
Day off
Reviews of PAINT Nail Bar - Lake Norman
"Honestly, I had really high hopes for this place after all the recommendations, and was excited to learn about a lower tox option. I’m never one to take time out of my day to review a company, but my entire experience here has been awful. The evening of getting my $90 manicure (including 30 to take off my sns) my polish was chipping off. It’s hard enough to take time out to get your nails done to begin with much less to run back everytime there is an issue. So I just filed it down. The next day. Another nail. Every day another chip and I’m not doing anything even remotely “rough” on my nails. There was also some ugly weird texture on a few of my nails that when I asked about the girl replied would go away after the oil. It didn’t and it looked awful. But the biggest issue was when I called to ask about simply getting a refund, because at this point I have no interest in getting the same product applied to my nails when it’s clearly not holding up and I definitely don’t want to have to pay eight dollars extra to see if I get a little bit more strength from the “extra protection” add on product. It should hold up as is. When i called, The woman who answered the phone was incredibly rude. She cut me off every time I started to speak and not once did I get a chance to finish my sentence. I was trying to explain to her from the beginning I didn’t want to repair, I’d like to ask about getting a refund for something that did not hold up. Again, no interest in Trying to carve out a few hours of my busy week to come and get them repaired. She just kept cutting me off, first blaming my “weak and damaged nails” for the issue when not once did my actual nails break, saying she could fix them and I could pay extra for an extra topcoat etc. After being cut off numerous times I finally got in ” I’d really just like to ask about getting a refund because I don’t think this is going to work for me.” I took pictures from the first night so that they would have the date on them and could have easily sent them had she asked. But After the 10th time of being cut off and rudely told they could fix it rather than her asking for pictures or honoring the fact that I’m extremely frustrated with the whole situation at this point, she just says I can’t offer you a refund without seeing your nails and “our policy is to fix the problem and troubleshoot”. I said great I have pictures. She then started in circles again saying they could fix them and by that point I felt like I’d wasted even more of my time so I just said “you know what. Just forget it. I’ll go somewhere else to take care of this” and she said “ok that’s fine” and hung up. It’s just insane to me that businesses treat customers like this. I’ve owned companies for 15 years and have never treated a customer like this over anything, much less a faulty job or product. It’s not that getting $90 Back was that big of a deal, it was more the principle of how bad the job and product was that warranted my calling. A simple “sorry we can’t offer that resolution” would have been perfectly fine. I understand the policy is to fix, but places like this should also understand that once someone’s invested their time and money in a service that the very same day started to fall apart, they’re not interested in spending more time or money to get the issue fixed with the same place. Had whoever answered the phone been even remotely respectful, curious or professional about the whole situation I may have considered trying to remedy the situation, but being spoken to like that was enough to make me never want to step foot back in the place. Edited to reply to owner’s response. I didn’t mention a refund until “the end of the convo” because as stated throughout this review You didn’t let me finish my sentence one time to get to that point. You kept cutting me off to come get them fixed when I knew I wouldn’t have the time to do so. I also stated I had photos of each day and the progression of the chipping, and the photo of the first few days are IN My review."
"I make sure to ask for Lily every time! She does wonderful shapes and designs for me and it’s so close to my work that my nails always are on point"
"Outstanding service from every person that I encountered the moment I walked thru the door! Such a welcoming reception area; beautifully decorated that created an inviting space to relax. I was offered a selection of beverages to choose from. I opted for the seasonal cider mimosa, it was lovely! Marr was wonderful! She took her time being thorough and gentle. She was kind and thoughtful. Our conversation was easy & engaging. Not to be overlooked, I was very satisfied with the sterilization process of the instruments. It was a very clean space, which I value tremendously. The checkout process was effortless & efficient. I very much look forward to my next appointment(which I set up at checkout!) Very well done Paint!! You are a first class environment!!"
"This salon is like a nail assembly line where the personnel do their job -- and usually well -- but they lack a certain friendliness. But I could live with that because my nail tech was extremely competent and provided superior service. My issue pertains to their sanitation techniques: This salon does not use Barbicide to sanitize their instruments and it, most likely, resulted in not one, but two nail infections that began in my cuticles--one of which required two visits to Urgent Care, the lancing of my right ring finger, and an antibiotic regimen to fully heal, and another that included a wart on my left ring finger that has required a multitude of visits to a dermatologist to extinguish the virus, which again began in my cuticle and migrated to the tip of my finger. It has been an ordeal. So my advice: Proceed with caution!"
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