SouthEnd Dentistry

"I visited this dentist a few years back and I will never forget my experience. It actually traumatized me. One of the Dentists got extremely rude when I declined safety goggles. He was very unprofessional and I hope he has learned how to handle patients better. I go to the Dentist in another part of NC and I am extremely happy! I will never return to this suite and I DO NOT recommend this establishment."

"Arrived for my appointment a few minutes late due to the lovely Charlotte traffic! They were able to get me right back to start my new patient exam. Anna was very polite and worked quickly on my X-rays and scanning my mouth. Then, my hygienist, Marina (maybe, she was Russian and had a mask on) probed my gums and checked the depths of my gums. She did really well and made this process go by quickly! Lastly, Dr. Zac Williams came and examined my teeth and discussed possible courses of action to help with a broken tooth and a couple cavities. Will definitely be back and look forward to making this my home dentist office!"

"My visit to SouthEnd Dentistry today was one of the best dental visits I've ever had. I generally avoid dentist offices but Dr. Williams took care of my dental needs and provided the reassurance I needed to put me at ease during my procedure."

"I wanted to take a few moments to share the outstanding experience I had during my recent visit to South End Dentistry. I am praising God for guiding me to Dr. Sanders! I discovered Dr. Sanders through his professional affiliations and the local news, and I can confidently say that he is a true embodiment of all the positive things I have heard about him from others. He is passionate about his work and is ethical, honest, and down-to-earth. I can't say enough about his assistant, sweet Miss Julia. She is such a compassionate soul who also possesses a love and zeal for what she does. She and Dr. Sanders work very well together, and their teamwork contributes to the overall professionalism of the office. Additionally, there was a relaxed yet enthusiastic spirit that permeated throughout the entire office. I want to give a special shout-out to Ms. Karen for her beautiful smile and eagerness to assist me. (And by the way, I'm not biased, but I've never met an unpleasant Karen before!) Lastly, I want to extend a special thanks to the front desk staff for their professionalism and efficiency and say that I highly recommend South End Dentistry and Dr. Sanders for your dental needs!"

"Avoid at all costs. My experiences with Southend Dentistry frustrating and uncomfortable, to say the least. Dr. Picot has proven to be untrustworthy and unreliable, and has demonstrated a distinct lack of compassion for patients. Communication - Their office seems to suffer from a severe lack of communication. Before each appointment, I would receive an excessive number of phone calls, often confirming random details repeatedly. This lack of coordination within the office created unnecessary confusion. Deposit - Note that they require a 50% deposit when booking appointments. To my surprise, on several occasions, they attempted to collect this prior paid balance at the time of service, raising questions about their transparency and attention to detail. Timeliness - During my visits, I was asked to wait for extended periods, with one instance lasting over 20 minutes, for a post-appointment consultation with the dentist. Unfortunately, the experience in the consultation room was equally discomforting. Dr. Picot communicated in a condescending tone and applied high-pressure sales techniques to promote additional services. Quality of care - Without divulging details of personal health, I will say the quality of patient care I received was severely lacking. I also felt pressure to take a prescription drug (prior to a procedure) that I did not feel was safe or necessary. This experience was concerning and, in my opinion, reflective of their poor professional standards. My experience with Southend Dentistry was marked by communication issues, lack of transparency, uncomfortable consultations, and poor quality care. I would not recommend this practice to anybody - there are plenty of trustworthy, reliable, and patient-centered dentists in the area."