Dr. Travis Moore 2210 Wrightsville Avenue, Wilmington, NC 28403

"Receptionist & tech were very nice."

"Dr Moore is amazing. He does a wonderful job and I don't have even one complaint about his work or his demeanor. His office staff, although friendly enough at the onset, are incompetent when it comes to insurance and will become hostile rather quickly when asked if your insurance was filed correctly. I had to pay for my initial visit in full, and then half of my procedure visit, all the while they didn't tell me that they hadn't been hearing back from my insurance company. When I finally realized it (by calling my insurance company on a different matter) I called the lady at the office back to verify all of my insurance information. She had it wrong, understandably, since my insurance is Delta Dental of Michigan and they are used to dealing with Delta Dental of NC. I nicely told her that she had the code wrong and she got snippy with me and said, "Well, that's the same code I always use and I've never had a problem." So I nicely told her, "Well, you probably use DD of NC most of the time. Ours is Michigan." Silence. Finally she said, "I have the Michigan code as DDPM." I said, "There's an I at the end of it on my insurance card." Silence. Finally she said, "Ok. I'll resend it." I said, "There's two visits. One in June and one in July. Can you resend them both?" "Yes. I'll resend them both." She was snippy. I was nice the whole time. I waited a couple of days and called Delta Dental. Nothing had been filed. I made repeated phone calls to both the doctor's office and DD. Finally, I was going to just file it myself, but DD told me I can't do that if the doctor is in network. I wanted to cry I was so tired of it and didn't know what to do. They had over $600 of my money that they owed to me. I asked the DD rep if there was anything I could do to force the doctor's office to file my insurance correctly, can I file a complaint or something. There's not, but she offered to call the office for me. I was so grateful. Know what she found? The lady put the code as DDPM, without the I that I told her should be at the end. Oh, but it's not over yet. It still wouldn't go through and I had to call the office again and plead for her to figure out why it's not going through. She said she would call somebody (I'm not sure who) and finally, FINALLY, it went through. That's been 3 weeks ago and I still haven't received my refund. Make sure you get your pre-treatment estimate before your appointment. What should have cost me around $300 had cost me around $1,000."

"Dr Moores office was very friendly and professional. They have modern equipment to make the procedure go quickly and efficiently. Very clean office. Highly recommend this office if you need a root canal."