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Builders FirstSource
5415 Market Street, Wilmington, North Carolina, United States
About the Builders FirstSource
Builders FirstSource is a premier hardware and home goods store located at 5415 Market Street in Wilmington, North Carolina. Offering a wide range of building materials, tools, and home improvement products, Builders FirstSource is a one-stop shop for all your construction and renovation needs. With a knowledgeable staff and top-quality products, customers can trust Builders FirstSource to provide everything they need to complete their projects with ease and efficiency. Whether you're a professional contractor or a DIY enthusiast, Builders FirstSource has everything you need to bring your vision to life.
Photos of Builders FirstSource
5415 Market St, Wilmington, NC 28405, United States
Opening hours of Builders FirstSource
Monday:
07:30 - 16:00
Tuesday:
07:30 - 16:00
Wednesday:
07:30 - 16:00
Thursday:
07:30 - 16:00
Friday:
07:30 - 16:00
Saturday:
Day off
Sunday:
Day off
Reviews of Builders FirstSource
"No stars! I'm 46 and a 17 year business owner, and I have never been treated so disrespectfully, or spoken to so unprofessionally in my life. Both of these guys were younger than me, and definitely showed no respect at all, in any way. Today was my first and last visit to this location. A purchased a small order of pressure treated lumber, four hundred dollars. The guy inside, didn't think to get names, The only way I know to identify him is, he's on permanent crutches. Seemed like a super nice guy when I sat down and he took my order, and money. I told him I know how it works, because from my experiences at other stores, I said... "I know, I just drive around and load up and let them check my ticket, right?" He informed me that they don't allow customers to go back into the yard because of safety. He then told me he would call a guy and have him come out and get me so I can hand pick out my lumber. Sweet! As I had explained to him that all of this lumber will be seen, and it's important that it's straight, pretty, and not barked off. About 15 minutes later. Another guy comes around from the back on a fork truck with my order on it. I could clearly see that one of the top 2x4's was barked off pretty bad. So I walked up to the gentlemen and said there must have been a lack of communication, I was told by the guy inside that you would come and get me to pick this out. I said, I can already tell some of it's going to have to go back. Then this guy tells me, verbatim... "What! You're not gonna f..king talk to me like that, I'm gonna set your s..t down right here and you can f..king load it yourself! I told him I didn't care what he did with it. I was going inside to get a refund. Back inside, I go back to the same guys office that took my order. I laid the receipt on his desk and told him I wanted a refund for my materials. He said sure but can I ask why? As I was trying to explain why, The guy on the fouk truck walks up behind me and says something, interrupting me. The guy sitting in the office shushes me, mid sentence, and asked the fork truck driver to repeat what he said. Then we walked out to the front desk so he could run my card to refund my money. The fork truck driver said that he picked out the material and it looked good. I replied that everyone's perception of good is different. As I was trying to explain the one 2x4 that I seen that was barked off, The office guy yells at me to shut up. Yells! Like he's yelling at his kid or animal. Then he says, verbatim... "I told you I was gonna refund your f..king money didn't I? So, shutup!" Very unprofessional!! I was not rude to anyone there. Fustrated and a matter of fact, yes. Definitely not rude, and definitely didn't deserve this treatment! To be treated and spoken to like that is horrible business etiquette. Roid rage vibe for sure there. I'll spend my company's money somewhere else..."
"Best place to get materials. Knowledgeable staff, wide range of products. Great service. Not Home Depot and not meant to be so don’t put that expectation on them."
"Worst excuse for a business I’ve ever been to ! First they ordered a load five miles down road no chance of shower complains the load ain’t tarped but their sheet rock is outside stacked up in the weather not even inside building ! So there is no telling what conditions your sheet rock is in when you order from them ! Second Order they got of a load of sheet rock very next day but has sign on door saying closed for inventory! No bosses available only a fork lift driver relaying messages “says boss ain’t taking anything today” , very unprofessional!! Parking lot big enough for only one truck . Trash and steel laying all in driveway. Not a good place to deliver to and looking at the way they store their “inventory” I wouldn’t ever purchase anything from them either !"
"Easy in, easy out. Lift drivers knock the loads off relatively quick. Parking for 2 trucks on the right hand side of the driveway."
"When you decide to temporarily change your hours why don't you post it on your website and stop wasting people's time. Think I'll be shopping at professional builders for now on."
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