The North Face Crabtree Valley Mall

"I purchased a jacket here that turned out to be too large. I brought it back in and the associate at the counter, I believe his name was Ned, made it super easy, even getting me a price match for my original purchase. He and Connor were both great 10/10"

"Average store with not great collections. Was looking for a specific design and couldn't find that Also - the 30% offer is really a gimmick, all old and ugly pieces are in deal. Rest all the pieces are very average too with not so many varieties."

"Staff seem to love the great outdoors… because they treat you like dirt. Although the store was almost empty none of the 3 staff there were any help and we had to struggle to get a coat down from the high rack. Each question we had was quickly brushed off like we were interrupting them. We gave up and found a parka at another store. Whoever the manager is needs to do some training on customer service."

"Just tried to exchange a piece and get a larger size, and return one other and don’t want to chase the gift giver down for the receipt, the associate went back to speak with a manager (Asia, I think) was having a nice chat with the other front of house associate, and the original one returned with the news from Asia that without a receipt they not only would not take my return for store credit, I also would not be allowed to exchange the other for the proper size. This policy (assuming it actually is policy) is completely tone deaf to the rest of the service oriented offerings of other high flying brands in the 21st century, and the manager at the store here was also rude and cowardly to send this message without even showing their face. A THIRD associate tried to intervene and suggest that it’s entirely possible to do a size swap (the item in question was on display right at the front of the store) and the mouthpiece of Asia came back with the grave face assuring the associate that attempted a rescue that Asia would have none of that skullduggery. In short, rude, backwards policy, and cowardly. Was actually wearing one of my favourite NF shirts as I came in after some adventures in the German 4x4, but after this experience, I will be rethinking my adventure wardrobe entirely. Looks like another brand riding their vestigial momentum left over from the 20th Century. What a shame."

"Nothing that major in problems, but had an annoying customer service experience recently- Went to pick up an online order, the sales rep went to fetch it, and they like to open the plastic shipping bag for some reason. He asked if I wanted a bag to carry my purchase out, of course I accepted, and I looked to make sure everything was in there. The original bag wasn’t in there, so I asked if I could have that, and he said “you don’t need that”, I said “just in case”, and he once again replied “ok but you don’t need that”. I’ve bought from online plenty of times before and those bags are for the free returns. This bag is a gift and I’d like to attach the original bag just in case, but since they ripped the bag in the middle, and not at the top where it’s perforated, it’s more of a hassle. The sales reps should ask if we want out online orders opened, and if so, rip it at the top."