Nissan of Lumberton

"Let me just start by saying if possible, I would give these people no stars. This has got to be the worst experience and worst place I've ever purchased a vehicle from. I purchased a truck not even a year ago just made my 7th payment on it and the transmission starts slipping and I hear metal clanking as I drive it. I call and ask can I bring it in. They take a look at it and not even an hour later they're calling me back saying they don't hear anything and there is no slip. I personally rode with one of the techs and it did slip a little and you could still here the metal. Me trusting this company, the man tells me it's what they call a "Spark Knock" and that I am running cheap gas in it and that the valves are dirty (hence the sound of the metal he says). The slipping of the transmission is what he called " 10 speed transmission adjusting to different drivers" I.E me driving vs. my husband driving. Makes no sense but okay. The tech says we needed to put a fuel treatment in and run premium in it. We put a fuel treatment in with the regular 87 gas we have used for ALL vehicles we have ever owned, mind you this is a 2020 Ford F150. We let that run out than we filled it back up with premium as he suggested! The next morning the engines lights on and 8 alerts pop up on my phone "Service Engine Soon" alerting there is too much octane in it. When the tech told me it was low on octane. We take the truck back up there and they ended up keeping it for two days. Joe who was very kind to me and was sorry for the issues and very understanding and eager to fix my issues. He told me it was a recall in the system that needed to be taken care of and he would need to send it off to a ford dealership. Joe kept me updated; however, Mike calls me the second day and says we heard nothing from ford and unfortunately there is nothing we can do since it is not covered under the warranty. YES, I HAD A WARRANTY! Needless to say, Nissan of Lumberton sent me on my way and refused to help me, regardless of me paying for the absolute piece of garbage that was sold to me. Recalls should be honored and on top of that I had a warranty. Went to pick my truck up because I was fed up with these people at that point and the truck barely started and dash lit up like the fourth of July, if you get what I am saying. Please, do not buy a vehicle from them and if you think a warranty is going to help you it isn't. They do not care about their customers. They're money hungry and could care less what your issues are because they've already received their profit!"

"The customer service of this place is awesome. Everyone was very polite from on the phone when I called with my issue and spoke to Vanna. She was very knowledgeable and polite. She listened to me and was understanding of my concern. She told me sure they can help and ask when I could bring in my car. She told me to ask for her when I got there. Upon arriving the next day, I guess I looked a little lost, which I was, and a gentleman came up to me and ask if I was lost. I told him who I was looking for and he took me straight to Vanna who worked in the Service Department. She remembered me from our phone conversation. She took my information down and told me what they would do, she then sent me to their very clean and comfortable waiting area. I was very satisfied with my visit to Nissan of Lumberton and would go back and also recommend them to others."

"Our experience with the whole staff was extremely positive and effective. Our transaction was fast and we got an awesome deal for our trade in. Our sales rep Rain was super friendly and professional, she is very knowledgeable and was very kind throughout the whole process. We recommend any one looking for a great car shopping experience to come to this Nissan of Lumberton, I love my new 2023 Nissan Rouge."

"Mr. Dean Smith was absolutely awesome. He was super helpful worked with our budget and even got us a little deal! If you’re looking for a new car I highly recommend to come see him ! I would give 10 starts if I could! Amazing service"

"Love the service team here at Lumberton Nissan! Always friendly and helpful. Matter of fact I can't think of a time that anybody wasn't friendly with me at Lumberton nissan. I have bought a couple of vehicles from this dealership and it has been always smooth sailing. I appreciate everything that Aaron and service has done for me and my husband. He has been very helpful and explains everything and much detail. It's good to be able to trust somebody at a car dealership if you know what I mean. Check Lumberton Nissan out they're always great to their customers and they keep their customers coming back!"