Flooring Gallery and Interiors of Pinehurst 1501 North Carolina 5, Pinehurst, NC 28374

"I recently had the pleasure of working with Flooring Gallery and Interiors of Pinehurst for a flooring project in my home, and I must say that my experience was nothing short of exceptional. From start to finish, the team at Flooring Gallery and Interiors demonstrated professionalism, expertise, and a commitment to delivering top-notch service. First and foremost, the staff at Flooring Gallery and Interiors were extremely knowledgeable about their products and helped guide me through the entire process. They took the time to understand my needs, preferences, and budget constraints, ensuring that I made an informed decision when selecting the flooring materials. Their expertise was evident as they provided valuable recommendations, helping me choose the perfect flooring that complemented my home's aesthetics. The installation process was smooth and efficient. The installation team arrived promptly and worked diligently to ensure that the project was completed within the agreed-upon timeframe. The craftsmanship was outstanding, with attention to detail evident in every corner. The installers were courteous, respectful, and left my home in immaculate condition after completing the job. I was particularly impressed by the wide range of flooring options available at Flooring Gallery and Interiors. They had an extensive selection of high-quality materials, ranging from hardwood to tile to luxury vinyl, catering to diverse styles and preferences. The showroom provided a great opportunity to see and feel the flooring options in person, which helped me make a confident decision. Moreover, the customer service provided by Flooring Gallery and Interiors was exceptional. The entire team was friendly, responsive, and committed to ensuring my complete satisfaction. They were readily available to address any questions or concerns I had, both before and after the installation. Their commitment to customer satisfaction truly sets them apart. Overall, my experience with Flooring Gallery and Interiors of Pinehurst was outstanding. Their expertise, professionalism, and dedication to delivering exceptional service exceeded my expectations. I highly recommend them for anyone in need of flooring solutions. Whether you are looking to upgrade your home or undertake a new project, Flooring Gallery and Interiors should be your go-to destination for all your flooring needs."

"I can't speak to the products or service at this business but the company does not enforce the wearing of masks by employees or customers. So, I told them they would not get my business. Drove over to J.B. Short Flooring in Southern Pines where the staff was wearing masks. They got my business."

"My floors turned out amazing! Great experience with the entire team. They finished in half the time they told me."

"This is an old (8 months ago) review but wanted to warn that unless things have changed, you might want to shop elsewhere. Had Flooring Gallery install a wool stairway runner ($1,088 and beautiful!). Unfortunately the stairs needed to be refinished and the carpet removed and reinstalled. Worked with John at the time who told us this could be done without any problems. Flooring Gallery sent over independent subs to do the work and the runner was destroyed when removing it. Called Bill at Flooring Gallery (John no longer working there) and Bill informed us there was nothing he could do about it but offered us a discount on another remnant at approximately $800 (plus the fee of $159 to "remove" the original runner)."

"I was initially impressed with the selection at the Flooring Gallery, and the friendliness of the sales associate. They were prompt to come to my home to measure, and for a quote. That was the last time I experienced prompt service from the Flooring Gallery. I paid for the materials, and they were delivered about 8 days later. Initially, I was told that the installer was "aware of my order" and they had asked him to "keep it in mind" so that there was room in his schedule to install once the flooring came in. I reached out for an update on the flooring, and was told that it had been delivered; however, the installer wouldn't be able to come and do the work until almost 2 weeks later. Once the installer came to drop off the flooring to acclimate, I discovered that he had no idea I wanted the tile in the foyer area to be replaced with the hardwood as well, despite me discussing this during the initial measurement/estimate. I was then referred to Bill, who was to sort it out. I called on Thursday, he said he would give me a quote to have the tile replaced as well on Friday. On Friday, I called again, and he said he would have a quote for me on Saturday. Today is Monday, and the installers came and ripped up the existing flooring and then left, as they didn't know whether or not we were moving forward with the tile removal, as of course I still haven't heard back from Bill. I just called again, and he said he was with a customer, and will call me back in a few minutes. I'm not holding my breath. I will update this with the ultimate conclusion of the project. Overall at this point, I have found The Flooring Gallery to be an utter disappointment in terms of service, and there are way too many competitors for this to be acceptable. UPDATE 8/23 - The floors were installed, took a day longer than anticipated, and they still haven't come back to fix a gap under the casing, as they promised. I received a bill in the mail today, no follow up from anyone at The Flooring Gallery since installation. Very disappointed, and would certainly recommend choosing another vendor for your flooring project."