Cold Stone Creamery
131 East Franklin Street, Chapel Hill, NC 27514
Location & Phone number
131 E Franklin St, Chapel Hill, NC 27514, United States
About the Business
Cold Stone Creamery is a beloved bakery, food, restaurant, and store located at 131 East Franklin Street in Chapel Hill, North Carolina. Known for their delicious and customizable ice cream creations, Cold Stone Creamery offers a unique dining experience where customers can choose from a variety of premium ice cream flavors and mix in their favorite toppings on a frozen granite stone. With a fun and interactive atmosphere, Cold Stone Creamery is the perfect place to satisfy your sweet tooth and indulge in a tasty treat with friends and family.
Photos
Hours open
Monday:
12:00 PM - 10:00 PM
Tuesday:
12:00 PM - 10:00 PM
Wednesday:
12:00 PM - 10:00 PM
Thursday:
12:00 PM - 10:00 PM
Friday:
12:00 PM - 10:30 PM
Saturday:
12:00 PM - 10:30 PM
Sunday:
12:00 PM - 10:00 PM
Reviews
"Wanted to treat my significant other for old times sakes when we were in town but highly disappointed in the experience. We ordered two like it sizes: 1 mint mint chocolate chocolate chip and the chocolate peanut butter option. I definitely should have looked closer at the prices because I wasn’t expecting to spend $16 on two small ice creams but that wasn’t the reason I was disappointed. There were two employees behind the counter, one who made my partners and one who made mine. It was VERY obvious that the one who made mine did not want to be there and was quite rude taking my order, but also making the order. When she handed it to us half of it was dripping off the side of the cup— I had to ask my partner to make sure it didn’t fall on the floor and clean up the cup so I could hold it while I paid. My partners was prepared nicely. When I went to eat it there was so much peanut butter sauce in it that it overpowered every other flavor. I watched her pump it and thought wow that’s wayyyy more than the other ingredients but thought maybe that’s how it was supposed to be. It was gross. I ate it though because I paid $8 for it, but it ruined the experience. I will not be back. Also coldstone— I would tip the employees if it didn’t mean I was spending $20 for two scoops of ice cream. Maybe if your employees were accurately rewarded for their work they wouldn’t be rude to the customers. Just a thought."
"The personal doesn't speak t much and didn't give much details but smallest dirty in here and a fair serviceservice"
"Cool place on Franklin. No real parking. Nice employees but ice cream is very weird and gooey like. I don't know how to explain it,but it's really gooey and not ice cold. Just weird. We tried several different kinds and they all were a weird consistency. Would not go back again. Tried Cold stone years ago and it wasn't good then. It still wasn't. Wouldn't go back."
"The ice creams are delicious although a bit too sweet for my liking. They have “Daily Specials” menu when you can get freebies. However you need to pay attention and find out what written in the board, because the associate didn’t try to offer one for you. Last time I went with my family on Sunday afternoon and that was the first time we came there so we didn’t know about the “ Daily Specials” and we have a kid but they didn’t mention about their special Family day which was free kids creation. We ended up paying. In this case, the costumer service needs improvement. Also maybe they don’t have enough associates to clean tables after they were used by costumers. Our table were dirty and we had to wipe it by ourselves."
"What a great location. Typical ice cream variety and selection of toppings, etc. the staff were awesome. They were extremely friendly, polite and courteous. They literally went out of their way to make customers satisfied. Such a great experience and of course, absolutely delicious ice cream. Highly recommend."
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