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Leith Honda Service Department
3940 Capital Hills Drive, Raleigh, North Carolina, United States
About the Leith Honda Service Department
Leith Honda Service Department is a top-rated car repair facility located at 3940 Capital Hills Drive in Raleigh, North Carolina. Our expert technicians are dedicated to providing high-quality service for all Honda vehicles, ensuring they run smoothly and efficiently. From routine maintenance to major repairs, our team is committed to keeping your vehicle in top condition. Visit us today and experience the exceptional service and care that sets us apart from the rest.
Photos of Leith Honda Service Department
3940 Capital Hills Dr, Raleigh, NC 27616, United States
Opening hours of Leith Honda Service Department
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
07:30 - 17:00
Sunday:
Day off
Reviews of Leith Honda Service Department
"Van had been in a bay for 75 minutes getting an oil change. Tech could not be found for a while, Then said it would be 15-20 minutes. This suggests they had not even started with the customer waiting. Estimate 1 hour and 50 minutes... Final result: 1 hour 57 minutes."
"Terrible customer service!!! Call to make a reservation to change the oil in my vehicle. At the beginning they told me that the oil change should be done after the first 5000 miles. Even though my car doesn't have that many miles, I'm calling ahead to make an appointment. I am about to drive a long distance at the end of the month and naturally I would like the car to be in optimal condition. Because maintenance can only be done on this Honda I must go to them before my trip. So this is what happens, they tell me that I should wait for the maintenance light to be on before taking my car in for maintenance? What's the point of paying for a car and guaranteeing that maintenance is included even if you pay for the extended warranty? So if I want to make a reservation they would charge me extra for a service that I am naturally paying for. It is very nice to sell with false promises. It says they don't go by mileage only when oil life is at 15% or less. What happens when cars are more than 6 months old? Don't they change the oil? In addition to this, the person who answered the phone was very rude and demanded that I tell her the names of the people who told me that maintenance had to be done in the first 5000 miles."
"Two stars only because the staff is typically friendly. However you will NOT get out of here in under 3 hours even if it’s just a simple oil change. Never fails they are really slow! So frustrating. I only keep coming because I get a free oil change having bought my car here. I may just start paying someone else who can get the job done before my hair turns grey…"
"Great experience, as always. Brought my daughter's HR-V in for an oil service, tire rotation and safety inspection, withiut an appointment. I left the car hoping your team might be able to squeeze it into there busy schedule. Service advisor Brandon and your mechincal team made it all happen before 6pm. Outstanding effort and dedication! Thank you, fellas."
"I recently had an extremely disheartening experience at Leith Honda that compelled me to share my frustrations regarding their service department. I took my car in for a tire installation, expecting a seamless process, but unfortunately, my experience was far from satisfactory. The primary issue arose when I discovered significant damage to the paint on my car. It was evident that the damage occurred during the tire installation process, as there were clear signs of mishandling around the affected areas. Shockingly, when I brought this to the attention of the service department, they flatly denied any responsibility, leaving me utterly frustrated and dissatisfied with their customer service. The lack of accountability displayed by the service department is both appalling and unacceptable. Despite providing photographic evidence and a detailed account of the incident, they insisted that the damage must have occurred on the service parking and not inside the shop, absolving themselves of any responsibility. This dismissive attitude towards a customer's legitimate concern is a clear indication of their unwillingness to address issues that arise under their care. Furthermore, the overall customer service experience was lacking in empathy and professionalism. The service manager seemed more interested in deflecting blame than in finding a resolution to the problem they had caused. As a loyal customer who has previously trusted Leith Honda with my vehicle maintenance needs, this experience has undoubtedly shattered my confidence in their service department. I strongly caution anyone considering using Leith Honda for their car service needs. A dealership that refuses to take responsibility for damages incurred during their service is one that fails to prioritize customer satisfaction and uphold a standard of care expected in the automotive industry. My hope is that my negative experience serves as a warning to others and prompts Leith Honda to reconsider their approach to customer service and issue resolution."
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