My Natural Nail 9700 Rea Road, Waxhaw, NC 28173

"This establishment got my last review deleted, so I will gladly share it again! I visited this nail salon on 12/28, and I won’t even get into how horrible and rude the woman doing my nails was, how bad my nails looked at the end of the service, or how I, myself, had to scour the walls for a polish color since the color book does not match up with the correct numbers - I will just focus this review on how she sliced open my thumb and left cuts on two of my other fingers. The woman doing my nails (older, dark tattooed eyebrows) cut the side of my pointer finger and ring finger while filing my nails, and I didn’t complain on either occasion - I just wanted to get out of there ASAP, as she hadn’t even applied the polish yet and I had already been there for 45+ minutes. Just as she finishes polishing my nails, she begins roughly filing behind my thumb nail and sharply makes a deep cut to the point where I yank my hand away in excruciating pain in VISIBLE distress. While my thumb is bleeding, the woman tells me it’s because I have “weak skin” and tries to finish filing the rest of my painted nails, I decline, and she then tries to hug me while telling me I need to pay at the register and then disappears into the back… While I should’ve escalated the issue while I was there, I just wanted to leave… it had been over an hour and a half for a gel manicure at this point. Instead of offering a discount or waiving the price of the service while visibly seeing my bloody cut-up thumb, the manager (Lynn) proceeded to charge me $45 for a manicure that left me in pain, and honestly looked terrible - the polish was streaky, and my nails were all different lengths. That night, I woke up in the middle of my sleep due to the oozing and throbbing pain my thumb was in. I returned the following day to an empty salon to ask for a refund with bandages on three of my fingers, and was greeted by the same woman who had performed the despicable service less than 24 hours prior. Before I could even finish explaining how disgusted I was, (I wish I was exaggerating, but unfortunately, I am not), the woman YANKS the bandages off of my fingers, rolls her eyes, and said, “what you want?” I told her I would appreciate a refund, and she widened her eyes and said, “refund?!”, then told me they don’t offer refunds and to contact the manager. She told me the manager’s name was Lynn, and walked away (with my bandages in her hand), pretending not to hear me when I asked her name multiple times. Long story short, the cut behind my thumb took two weeks to heal fully. No one should have to pay, ESPECIALLY their outrageous prices, for a horrible manicure, rude service, and a deep wound. I highly recommend everyone steers clear of this salon and instead visit the many other highly-performing salons nearby! The picture I have provided of the cut behind my thumb nail doesn’t do it justice, but hopefully you get a glimpse of how deep it was."

"Very friendly and very very accommodating. My elderly mother gets her nails done here so I tried it out when I was visiting. I liked it so much that I’ll go back when I visit again. Pedicure chairs are new and comfy; manicure stations are nice although there’s no ventilation system over them like I’m used to back home in another state. They also do a basic manicure for my elderly father every other month while my mother gets her nails done. I highly recommend My Natural Nail."

"I’m mad, I legitimately just left and I hate my nails. I got a pedicure and the service was fine but one of my nails smudged in the salon and the color isn’t that shiny which is weird considering I used the high shine color. Speaking of color: their range is very limited. I got sns over my natural nail and the girl somehow avoided the corners of my real nail so you can see my real nail. Also the didn’t get the edges well enough so the nails all look grown out, and there is bits of the sns powder all of my fingers that I now have to pick off.This place is supposedly under new management but they’re not doing a good job. I want my money back, and I think I’m gonna go ask for a refund. Update: my nail chipped within the hour of it being done. I went back and requested a refund and they told me they didn’t do refunds. I am honestly just annoyed."

"I took a chance on trying new place for nail services today and couldn’t have been happier. The staff was sweet and inviting, and I couldn’t have been happier with the results of my nails. They were professional and attentive to details. Cherry on top was getting the BEST pedicure I’ve had in a long time! Will definitely visit them again!"

"My daughter and I just left there and they did fantastic! This is my second time and I really like how everything turned out!"