Ulta Beauty 544 John Ross Parkway, Rock Hill, SC 29730

"Tabatha the store manager was AMAZING! She helped my mother and I find skin care and makeup to suite our different needs and helped us stay within the budget we had. She took her time and offered priceless tips for us both."

"i went into the store my friends today looking for a new foundation. i usually don’t ask for help but a older women with dark brown hair came up to us. seemed like a higher up manager but i’m not sure. she asked if we needed help and we said no. all i asked her of a certain brand that had caught my eye was new as i had never seen it before. she continued going on about the brand after. i immediately told her it was a little out of my price range as a lot of the skincare products ranged from 70-90 dollars (which i could afford. but couldn’t justify the price for the products). also made several comments about how we were in the more expensive side of the store so everything on this side i “wouldn’t be able to afford “ (i thought two things products from that side that she did not help me with) she continued asking me the products i use, and to each one she told me it was bad and how she didn’t enjoy it. extremely rude to tell a customer the products she liked suck…. just to try to sell them something else after i explained how i did not need anymore primers or concealers. she continued to lead me around the store after i told her i didn’t help just to show me another foundation in the same price range that i told her i was not wanting to spend. why show me a 60 dollar foundation after i told her i didn’t want to spend them ? then again led me to a 80 dollar primer ? her whole purpose was telling me the “cheap stuff” wasn’t good and that i needed to by the expensive stuff after telling her i didn’t want to. overall she was very rude and pushy. and i told her i didn’t need help multiple times. i want this employee to be aware to help the guest with what they are shopping for and not show them things they’ve already expressed they do not want to buy"

"DO NOT BUY HERE! I bought a perfume, it was my first in this store chain. I was not offered to register my number and the register used the phone number of the person behind me. A week later I wanted to return the product and I didn't have the receipt, I went to the store with all the necessary information and asked them to reprint the receipt. They told me I had to call customer service, I called and they told me I had to speak to the store manager. I spoke to Lee Co Sales Manager and told her that I just needed the receipt reprinted and she refused to help me and said that I had to call the customer center, at this point all the customers were looking at me as if I was causing a problem in the store super compelling. I explained to her that I had already called and she refused to help me and told me there was nothing she could do. I still need other products sold in the store but I am so disappointed with the service that I will look for another place to buy my products. I leave this warning so you don't go through the same humiliating situation that I went through."

"I went to the Ulta in Rock Hill for the first time today because I had an appointment at the Benefit Brow Bar with Tabitha. From the moment I walked in to the time I departed, I was in pure heaven. As soon as I walked through the double glass doors, I was greeted by a most exquisite gal by the name of Erica. Her warm welcome and big, beautiful smile instantly made me feel at home. I told her I was there for an appointment at the Brow Bar and she took me right to my comfy seat where I met Tabitha. She talked me through the process of what she was going to do and from then on, we had a blast! She made me laugh more than I have in months! Tabitha is a real treat. Not only did she take me from a Bushy BonBon to a total Bene-Babe, she made my whole day with her jokes. After my appointment, Erica asked me if I going to shop around for anything and I told her I didn’t have any plans in mind so she then told me about some of the sales happening and before I knew it, I had a basket that was getting full! She helped me find all the deals and I was so happy. Run, don’t walk, to the Ulta in Rock Hill for the most amazing experience ever!"

"Yevette in the salon was amazing! So kind and personable. Super funny and easy to talk to! She really did an amazing job on my hair and gave me a wonderful first time getting my hair done professionally. She went above and beyond and even spent extra time being sure it was right! 10/10 would recommend and go back."