Walgreens 2201 West Millbrook Road, Raleigh, NC 27612

"Terrible Customer Service, Long Wait Times, Non Professional, ETC. Pharmacy Manager Alex didn’t even apologize once after I expressed my complaints with him !!!! Worst pharmacy ever !!!!!!!!!!!!"

"If I could rate this pharmacy a zero, I would. The staff doesn’t care about customers, they’re too busy involved in their own side conversations. They never answer the phone. I’ve called multiple times trying to fill a prescription, been placed on hold, put on another hold for over an hour, just to get disconnected. After that annoyance, I drove to the pharmacy to go inside and witnessed the phone ringing off the hook with absolutely no sense of urgency from any employee to answer it. The pharmacy is scheduled to close at 8 and I arrived at 7:35. The 3 people behind the pharmacy counter were unprofessional, discussing the eyelashes and whitening strips they had purchased, and paying no mind to the 6 people in line. Lyra, the “manager on duty” pulled the accordion gate closed at 7:52pm. When another guest who had finally received their prescription was trying to leave, one of the techs yelled at them from across the counter to “just move the gate” so they could exit. First off, it’s a fire hazard to close people in who don’t know how to move the gate or which direction it comes from. Secondly, my doctor phoned in my refill at 11am that morning and yet they were still counting out my pills after closing time. I waited until 8:14 to leave and the already disgruntled employees were very clearly annoyed and unprofessional. I feel sorry for the elderly gentleman who approached the gate (which was only slightly opened due to another customer having to exit) at 8:01pm who was refused his cough syrup that the ER had phoned in for him. Lyra denied him service because they were “closed” although I preceded to wait another 15 minutes for my meds. Absolutely pitiful. As a fellow retail manager, this is unacceptable and needs to be addressed."

"0 star for pharmacy department. I scheduled a rapid Covid test for travel but they cannot find the record, after retype everything on site and the do the test after 30minutes, the result cannot be delivered to email (they said nothing during the test and in another after visit they said “the email delivery system is broken and need to be repaired”). We came back to store again after 2 hours and got a piece of paper with the test name being cut off, the flight crew did not take it. DO NOT COME HERE for the rapid test, you will spend 130 bucks and got nothing but trouble."

"Very, very disappointing experience with trying to speak with a pharmacist today. We were on-hold for 25 full minutes and, shuffled between different people, and then we were eventually cut off off completely. This requires us to start the whole process all over again. I understand that they have had a change in leadership, but this is a basic patient/customer need for a regular customer that is unacceptable. It's time to formalize an appointment for a pharmacy manager that makes sure that things like this do not happen!!!! I'll give a better review to make up for this 1-star review when there is evidence that service has improved."

"This Walgreens is a clean store, I have been here several times. The pharmacist was very kind and took her time answering all of my questions. And the pharmacy techs were great in assisting me with my insurance. My experience and the interactions with the pharmacy staff was 5 stars. But the cashiers and customer service on the floor I give 2 stars. It is hard to get a hello or thank you from the cashiers or get them to acknowledge you. I understand they’re probably underpaid for all of what they do but this is a problem that comes from within as a person to be kind and helpful to others after all it is their job and if they are unhappy they should move on to better jobs. As I was walking through the aisles and saw this encouraging note."