AAA - Cary,

9519 Chapel Hill Road, Morrisville, NC 27560

"Bitter experience, I don't recommend this location, Was there at this Morrisville location, For wheel alignment, they mentioned one price and changed the price while checking in saying my VW needed special alignment. They're not even trying to hide the fact that they're ripping you off and car is woobling on turn after the alignment. Was there for oil change in the past, I had to visit the next day as the dashboard alarm indicates low oil levels, the agent/technician had to top up the oil, was like why didn't they level up the first time."

"I went for inspection 2 months ago. The horn I tried on same day it wasn’t working. I couldn’t go again there thinking I will tell them once I talk to my husband. Somehow we missed talking about that and didn’t use car much. When we again took car there for oild change and complained about the horn they said it was working when they did inspection. But I remember it wasn’t. It was my bad that I didn’t check before taking the delivery of ny car but I don’t think they are doing the job right. They are just getting the paper ready."

"Unfortunately I cannot recommend this service facility for a rather unsatisfactory experience in replacing a battery in my vehicle. One of Triple AAA's core service's is battery replacement and they could not get it straight in regard to a vehicle I own. Prior to scheduling the replacement I called and asked if they had the battery for my type of car, and whether the battery needed to be registered (programmed) to the vehicle. I was assured they had it, and if needed they would register it to the cars computer. Upon arrival the service tech seemed a bit confused, but he told me to have a seat and they will call me when its ready. Some time later the vehicle was "ready" and he informed me that my car did not need a AGM battery , nor did it need to be programmed to the computer. I informed him that the vehicle certainly takes an AGM battery and insisted that he look at the old battery to verify. At this time he decides to actually check the old removed battery and of course it was an AGM. At this point a more senior tech takes over and he assures me he will handle it but they do not have the correct battery on location. He tells me at this time he will not charge "extra" since they have to have the battery driven over and for them installing the wrong battery in the car. This whole process takes over an hour (for a battery replacement mind you) and upon check out I am charged the full price. I ask him what did he mean by "will not charge extra" and he seems befuddled and decides to take off "shop charges". Which are minimal, and have no meaningful impact on the cost ( i was charged the full amount for the battery). I never asked for a discount, he volunteered it, then did not apply it. I again ask about programming the battery to the vehicles computer, and are informed that its was not necessary, and given some nonsense that this applies to Mercedes (i do not own a Mercedes). The following day I check with the dealership and do a minimal amount of online research and are informed that in fact the new battery needs to be programmed to the cars computer. If not done, the computer still thinks there is a old weakened battery in the car and adjust charging to the vehicle as if was old and weak. This of course would not happen if the shop registered the new battery to the computer. At this time I have to bring it to the dealer and have it programed. So two days, for a simple battery replacement and programming. Triple AAA's apparently nowadays cannot handle battery replacement ."

"I have always been very satisfied with the quality of service I receive at AAA Car Care Centers. Occasionally I encounter a problem with a DIY maintenance project. When I have ask for help, AAA has always agreed to help me resolve it. I appreciate this more than they will know. Thank you so much AAA! : )"

"I went here for tires at the last minute. Now my tires are big truck tires and I wanted the off road. Those can get pricey. The staff was amazingly nice. The lady working the phones,front lobby and checking people out was somehow not losing her sanity. She was very helpful and help me find some really amazing tires for about 400 less than most. I did have to come back the next day to have them installed. It did take awhile but they were very nice and helpful. Most importantly it was done right. This is a legit place to get your car fixed. I would trust them over the places next door. Thanks triple a. I will be going back"