Michaels

"Honestly, I don't stop by this store as much as I should. Nearly the entire left wall after walking in is full of cool crafts and experiments to do with your kids. Stuff that I'd pick up and do on my own if I didn't have kids. Grabbed a few new paint brushes and graphite pencils. Didn't plan to, but found a few little clearance items I couldn't not get."

"Disappointing. The quality of service has declined and availability of staff to assist is minimal. I had numerous works of art framed there and the same for purchases of supplies. Recently, I brought in a picture frame that was never used, however, the glue that held the backing dried and consequently the backing dislodged. The manager declined to return because it was purchased a few years back. However, I have another identical frame that I purchased at the same time as the other. It remains in good condition. I was told to apply glue to it. When what typos glue would satisfactorily hold, both the manager and store clerk could not declaratively state what type of glue would do the trick. You think they would've have the framing unit to attend to the problem by repairing it with the appropriate glue. I guess that was too much of a burden for them. Recent managers at this location have appeared to be ineffectual and less than what the leadership would require for such a reputable enterprise. It would taken them maybe 5 to 15 minutes to remedy the situation. The fact of the matter is the frame was defective and a remedy as I proposed would have likely resolved the matter and kept a good customer happy. It was apparent to me that there was no sense of service in that location in Matthews."

"Clean store, great customer service and great sales on art supplies. However, they're always lacking options in oil paint and don't recommend brushes for professionals."

"This Michaels is the best around Charlotte. It's always organized, clean, and has overstock available which anyone who has an art business understands is appreciated. I love the layout of the building and how open it feels. Others feel cramped compared to this location. They have self check out now, which makes the line a little slower but it's worth it for the art goods and the location of the store being so close to everything."

"Love the self checkout at this store. It makes shopping here so much easier. It's so quick and easy to use. You can even scan your coupons and you get a coupon for 20% off your next shopping trip. So don't lose it! Bags are providing next to the machine if you need them."